Well, the package didn't come Tuesday either, so again I messaged and was then given an email similar to the last one apologizing and saying the package would be there in a few days because it'd been shipped. It's not Thursday, and although I've written them on their "live chat" three times today, they have ignored all my messages. I wrote them on another number just asking them if this was BarkBox and I got a response, within twenty minutes they responded. When I told the person that I had been trying to reach them on my other account with no answer I haven't received a reply since.
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BarkBox is a monthly subscription box with special toys and treats for your dog! Every box is designed to entertain and bring joy to your pup. With a new theme every month, BarkBox includes toys, treats and chews. Select from our 12 month, 6 month or 1 month subscriptions with the option to cancel your subscription plan length renewal at any time. Visit our website today to learn more about our service and products!
Exercise and mental stimulation are the keys to every dog’s health and happiness, so EntirelyPets offers a wide array of pet toys to keep your dog active no matter his size or breed. It’s important to purchase toys your dog will interact with – so consider what your dog’s interests are. Is he a chewer? Check out our selection of both chew toys and dental toys. Chewing is a natural instinct for dogs – it helps sharpen their teeth and keep them clean – plus, it helps with anxiety and boredom. So help them burn off some of that energy with our variety of Kong toys, Nylabones, Spunky Pet and more. We have chew toys that bounce, squeak, float – just about anything you can imagine to keep your dog entertained.
Because of the way people relate to their pets now (about 44 percent of millennials alone consider their pets as “starter children”), Bark is able to captivate two major audiences: dog owners and dog people. “Our audience is just people who love dogs,” said Stacie Grissom, head of content. “We start conversations about dogs and form relationships with people around dogs in general. And 85 percent of our content doesn’t even mention BarkBox specifically.”
I read about this strange mammal-cephalopod hybrid toy during Fugly Week and immediately bought it to see if Reggie would also take to it like crazy. He did. The combination of plush animal head, ball-shaped body (with wake-the-dead squeaker inside) and dangly, flappy limbs is dog magic, and when he’s not flinging his foxtopus (and buntopus) about he’s using it as a pillow.
I think for the price, its worth it, especially since it costs equal if not less than going to the petstore and buying 5 items (two toys, two treats, one chew). Its delivered to your door and I feel like your pup would be more than excited upon getting it. The themes are cute and change every month which is great. You also get a little cake treat when it is around your dogs birthday which is also cute. You have the option and ability to add more products to your boxes every month too however it comes at an extra fee so keep that in mind if you want to splurge. 
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We recently underwent a very large warehouse move for the month of July. In doing so we had a few hiccups with some of our boxes. Then also there was limited inventory in our new warehouse. Which would be why that replacement order was canceled. I can totally understand your frustration with the back and fourth and the confusion. So we would love to make this right for you and turn this experience around in the best way that we can. Please email us directly at Lindz@barkbox.com and we would love to help!


- Exclusions: Dog food, cat food, cat litter, dog litter, wild bird food, live fish & rock, crickets, live food and frozen food; Seresto collars, K9 Advantix II and Advantage topical products, Frontline Plus and Frontline Tritak and Doctor's Foster & Smith Fiprotrol Plus; Cali Vinyl products; Petsafe Brands (PetSafe, SportDOG, ScoopFree, Pup-Pee Solutions, Piddle Place, Radio Systems, Gentle Leader, Premier Pet, Solvit and Simpsons Adventure); Repeat Delivery orders and subscriptions; PetcoOne and WholeHearted Memberships and orders; out-of-stock items, prior purchases, Donations, Petco Gift Cards and eGift Cards and applicable taxes. Additional exclusions may apply and will be noted on the Product Detail page and/or Shopping Cart.
I have always looked forward to the monthly boxes, as well as my pups. However, my recent experience will cause me to never use your service or recommend to others. The cancellation policy and what seems to be a trend of complaints, was a three month process. My dogs' last box contained treats that made them quite sick. Two of my three dogs were up all night vomiting and diarrhea. I’m not sure I would have made the connection to the treats until an email from BarkBox today. They have never reacted to what you are saying was a mislabeled “included barley” response.
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Fine Print: PupBox can be ordered for adult dogs too, but while PupBox for puppies is customized based on your dog’s size and age, for full-grown dogs, you won’t be age customized. Another cool thing about PupBox is that is customized way beyond just size. Pupbox also asks for information on your dog’s coat length and environment (city vs. country) so that they can really provide a customized experience.

I am so far only subscribed for a month but I am so glad I did. What made me subscribe, believe it or not was the customer service, they were great. I had a ton of questions when I was browsing their website and not because I was being difficult but because I got burned by my last subscription with Pupbox. Upon receiving the first box, my decision to bite into a 6-month plan was very easily justified. Everything in the box was good quality as promised. It was a fun surprise opening the box. There were a couple of things in the box that we didn’t quite like because it had poultry, but all I had to do was email them and they sent a replacement immediately. They also explained that the welcome box is like a sample box and is in my experience whatever we didn’t want or work will be replaced, no questions asked.
Used to review dog boxes, paied for them so I could say what I wanted. The DapperDog I was so excited to order,however subpar for the price when I recieved it. Both my dogs either the toy fell apart, the list goes on. It’s a more expensive box that I found did not match what was in the box. I like to change up every year, this box half I could not use. I am honestly shocked they have are still around. Just my 2 cents.

Emmy + Tico: I adopted Tico from the Brooklyn Animal Care & Control shelter last year, and he's 45 pounds and about 5 years old. According to his DNA test — because of course I needed to know — he's a pit bull mix and potentially part rat terrier! Tico is a medium- to high-energy dog, and the sweetest pup in all the land; he was even tasked with being a "greeter dog" during his stint at the shelter, and made new dogs feel comfortable. 😭
Beyond streamlining outgoing communications to customers, Narvar also simplifies incoming feedback so the BarkBox team can better understand how their customers really feel about their experiences. “It feels great when you see the good, and it breaks your heart when you see the bad,” Snowden says. “But most importantly, we’re seeing it at all. We analyze the Narvar survey feedback every single month, which gives us the opportunity to improve our customer experience in a way we couldn’t before.”
I have been a BarkBox subscriber for 4 years and have previously found them to be mildly inefficient but the billing is accurate, the toys are cute and the packaging is tidy. However, I recently placed a gift order to BarkBox and things have gone badly. I got a delivery eta of a week out. Package not received 2 weeks later, multiple (5) follow-up emails entirely ignored by BarkBox. Response that finally came cited “mass email” to all subscribers (never received, although I continue to receive lots of sales emails from BarkBox) and “ongoing warehouse inventory”, and hopes that the box will ship in the next week or so. There is no mechanism for expediting support requests, and the front line folks appear to working from scripts intended to appease and retain customers, regardless of whether or not the problem can be addressed.

Not so happy with this company. It is already August and have not received my July box yet. When I try to check online, it just says, "Information not available yet." Talked to the rep and she said there have been some delays with getting boxes out due to a warehouse move, and while I understand the delay (I guess?), being proactive and communicating this information to customers would go a long way to avoid frustration. They did offer to make the August box free, which is nice, but as of now, my August box will be delivered before the July box. Makes no sense. It's a bummer. I was excited, but I'm not trusting that future orders will be timely.


Free Shipping Exclusions: Cat litter, dog litter, ice melter, wild bird food, live fish & rock, aquatic gravel and accents; crickets, live food and frozen food; out-of-stock items, Donations, Petco or Unleashed by Petco Gift Cards and eGift Cards; items shipped through white glove delivery or LTL delivery; orders exceeding the maximum weight limit of 300 lbs.; and applicable taxes. Additional exclusions may apply and will be noted on the Product Detail page and/or Shopping Cart.
What you get: With LootPets, you’ll get fun dog toys and delicious treats (valued over $50) delivered to your door every month. But there’s a twist – each item in your box is themed based off of popular movies like Lord of the Rings, Star Wars, Marvel movies, and other fun and geeky things! And don’t worry, there’s a Loot Crate for geeky humans too.

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Some days Sutton (Chihuahua mix, 8 pounds, 1 year) has so much puppy energy left over from dog-park play that she just runs around the apartment, digs out all of her toys from the toy bin, and squeaks anything she can find for hours on end. I may be the worst pet parent ever, but all that squeaking can get annoying. So I was happy to discover Hear Doggy ultrasonic squeaker toys, because they use squeakers tuned to an ultrasonic frequency between 24 and 28 KHz that’s silent to people but still makes a fun noise for dogs. To people it sounds like the squeaker died and there’s just a little trapped air being pushed out, but apparently to a dog it still sounds like their favorite toy. Sutton gets just as excited when squeaking this thing as she does her traditional squeakers—fun times for her and a lifesaver for my ears.
Tico likes: I loved the stuffed "pup noodles"! Mom doesn't let me have any real noodles (something about allergies, I don't know what that word means), so this is the closest I could get to the real thing. I even wondered if there were real noodles inside, so just in case, I made sure to destroy the whole thing in under 10 minutes flat. There weren't any noodles.
Jessica lives and breathes everything Dachshund, hiking and camping with dogs, and blogging. She's the Chief editor of the award-winning blog You Did What With Your Wiener?, has been hiking with her dogs for over 15 years, and runs an 800-member Dachshund Club in Seattle. She also helps other pet bloggers leverage their blog into a business at PetBlogBiz.com and helps pet-related businesses develop a strategy to drive traffic to their blogs at PetTalkMedia.com.
Me and Winne love bark box!!!!!! They have the most amazing customer service that I've ever dealt with. We had an incident were Winnie's barkbox got thrown over the fence and she shredded it and destroyed the whole box and treats. I contacted bark box and they sent us a new box without question. They were very personal and recommended I watch Winnie to make sure she didn't get sick from consuming all those treats and possibly shreds of the packaging. I've also contact them before this telling them that Winnie destroys every toy she received and they upgraded my account to extra durable toys with no up charge. She still shreds all the plush toys she gets but some of the other toys that aren't cloth she hasn't put a scratch on. In my box every month I receive 2-3 toys, 2 bags of treats, and some type of chewing treat like a bone. I also love bark box because all the products and treats in it are good for your dog. If you read the ingredients on the back there isn't any outrageous names that you don't know the meaning to.  All the treats are so healthy. Literally one of the treat packages I got was dried sheep lungs and that was the only ingredient on the package. BarkBox
Fine Print: PupBox can be ordered for adult dogs too, but while PupBox for puppies is customized based on your dog’s size and age, for full-grown dogs, you won’t be age customized. Another cool thing about PupBox is that is customized way beyond just size. Pupbox also asks for information on your dog’s coat length and environment (city vs. country) so that they can really provide a customized experience.
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Beyond streamlining outgoing communications to customers, Narvar also simplifies incoming feedback so the BarkBox team can better understand how their customers really feel about their experiences. “It feels great when you see the good, and it breaks your heart when you see the bad,” Snowden says. “But most importantly, we’re seeing it at all. We analyze the Narvar survey feedback every single month, which gives us the opportunity to improve our customer experience in a way we couldn’t before.”
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