If you’ve recently brought a new puppy into your life and pretty much have no idea what the heck you’re doing, PupBox is ideal for you. Not only does the box provide monthly toys, treats, and accessories for your puppy, but it also includes a ton of training information that you might need if you find yourself constantly yelling “Don’t eat that!” and “Not in the house!”

Made in the USA. Many of these subscription boxes for dogs source their treats (and sometimes toys as well) from the USA. Some source them from the USA and other areas, but promise that nothing comes from China. We tried to make note of sourcing information in this guide, but if this is important to you (and it probably should be – especially when it comes to treats), make sure to check the box’s website for the full details on where products are sourced from.
On the 20th, I filled out a support ticket to find out what was going on and was told there are delays this month due to a change in location of their warehouse. Now, wouldn't you think the company would send out a communication to its client base at the beginning of the month letting them know there may be delays this month due to a new location for their warehouse?
First, they don’t see themselves as just another subscription box service.  They see themselves as a modern concierge service that combines the best of convenience, control, and value. They offer a lot of ways to customize your box including choices for grain-free gourmet treats, options for toys-only or treats-only boxes, the ability to choose toys tailored to your dog’s chewing style, and offer a multi-dog option for larger households.
We did recently switch warehouses in July and in doing so it caused a hiccup in our system with some boxes. So some of our boxes were a little bit delayed. We are more than happy to make sure that you get that July box and check into the tracking more for you and turn this around. Then going forward I want to ensure you and your pack that you shouldn't have any further trouble with boxes. That was just due to our warehouse move for the month of July. Then your box for this month should be there in no time at all. Our official shipping date monthly is on the 15th! We would love to double check this for you and give you more specifics. Please just email us directly at Lindz@barkbox.com and we can look into this for you and get your July box all taken care of.

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I ordered my first BarkBox which was estimated to arrive this Thursday, October 4th (tomorrow). As a first time box buyer you're supposed to receive your box 2-8 business days from your order. I checked on status today and it now says that the box is "still being prepared" when just a couple days ago it had the arrival date of 10/4/18. I already paid for the full 6 months subscription up front. When trying to chat with a service rep they said they had no idea of an estimated date in which I would receive the box. When I asked to cancel the subscription she said I could only cancel going forward and not be refunded for the 6 months I had already paid for. Welcome to BarkBox I suppose! Duped out of my money right out of the gate. I will be going to BBB to get a refund. Paying for services/product then being told "we have no idea what you'll receive this product" is not an acceptable way to do business.

I have three vizslas--9-year-old Zoltan, 6-year-old Judit, and 5-month-old Sophia. When that box arrives it's like Christmas for them! They get very excited and always have fun "opening" their package to dig into those fun toys and tasty treats! The themes are always clever and the toys are well-made to withstand their aggressive play. I appreciate the variety of treats included, and am impressed with the quality of ingredients. Thank you for providing my vizslas with quality toys and treats that bring so much happiness to our home--I love spoiling them every month! PLEASE keep up the great products and service!
“When you tell customers when they should expect their shipments, they’re pretty good at holding you accountable to that,” Snowden says. But the homegrown fulfillment solution BarkBox was using made it difficult to communicate with customers when delivery information changed, and nearly impossible to get timely feedback when something went wrong. In the event of a delay, the information might not reach the customer until it was too late, and worse still, the customer would oftentimes reach out to the carrier’s customer support to get help. “The carriers of course do everything they can, but we as a brand lost the control over that experience,” Snowden says.

Andrew Chen is a longtime PC gamer, an automotive journalist and an avid deal hunter. His first PC had an 80 megahertz processor with 4 megabytes of RAM, light years away from the powerhouse gaming rigs he builds today. You can follow Andrew's high-speed sports car adventures over at 6SpeedOnline.com. As a Slickdealer for over 10 years, nothing makes him more excited than getting a freebie!
Play a game of tug-of-war with your best friend when you throw a rope toy at his or her feet. With a large selection, featuring Multipet and Rascals® brands and styles ranging from simple woven-cotton rope toys with large knots on either end, to exciting figure 8s and ropes with three knots, your dog will want to play with you for hours. As an added bonus, chewing on rope toys helps keep your canine's gums and teeth clean and healthy.
Beyond streamlining outgoing communications to customers, Narvar also simplifies incoming feedback so the BarkBox team can better understand how their customers really feel about their experiences. “It feels great when you see the good, and it breaks your heart when you see the bad,” Snowden says. “But most importantly, we’re seeing it at all. We analyze the Narvar survey feedback every single month, which gives us the opportunity to improve our customer experience in a way we couldn’t before.”
The KONG Extreme Dog Toy is more than just a chew toy — it is also an interactive toy. Stuff this toy with your dog's favorite treats, and he'll be happy for hours, tossing the toy around and working to get at the treats inside. The unpredictable bouncing action makes the KONG Extreme a great toy for games of fetch, and it is also the perfect toy to keep your dog busy when he's confined to his crate or left home alone. It is also a great option for dogs with separation anxiety.
Made in the USA. Many of these subscription boxes for dogs source their treats (and sometimes toys as well) from the USA. Some source them from the USA and other areas, but promise that nothing comes from China. We tried to make note of sourcing information in this guide, but if this is important to you (and it probably should be – especially when it comes to treats), make sure to check the box’s website for the full details on where products are sourced from.
“The Bark & Co support team always strives to deepen customer relationships through social. However, with the sheer volume of direct messages coming in every day, it’s sometimes a challenge to maintain the levity and respond to customers promptly. Fortunately, with Zendesk Message and the use of a chatbot, we are able to escalate high priority conversations to our agents. This ensures that our support team can handle the more complex queries, leaving customers happier.”
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