My Mastiff, Thor, and his pitbull sister, Brinley, anxiously await their monthly BarkBox as soon as I tell them it's been shipped. The treats are nutritious, I use some of them in my puppy training classes. Thor commandeers the toys but gradually lets his sister play with them. Most of them hold up very well, lasting for several months. For a heavy chewer like mine, this is a testament to their quality.
BarkBox implemented Narvar to give customers clear, precise, and timely updates about their deliveries in a way that simplified the process for the team. Instead of deciphering a wide variety of different statuses from different carriers—each meaning something slightly different—now customers receive one of just three options: just shipped, on its way, or delivered. “Narvar puts everything into one universal template, which makes it much easier for customers to digest and deal with the information,” Snowden says about the current experience. “It removes a lot of the noise.”
Since your dog is pretty much going to always love what you give them, ultimately choosing a dog subscription box is all about what ***you*** want. If you're someone who loves a theme and wants treats and toys at an affordable price, BarkBox is for you. If you want a mix of treats, toys, and wearables for your pup, then The Dapper Dog is a pretty solid bet. If you're someone who loves customization for a great deal, then PupJoy could be up your alley.
On the 20th, I filled out a support ticket to find out what was going on and was told there are delays this month due to a change in location of their warehouse. Now, wouldn't you think the company would send out a communication to its client base at the beginning of the month letting them know there may be delays this month due to a new location for their warehouse?
I really love the BarkBoxes that come to the door. It really has good treats and cute toys for our fur babies. There is two things I would change. 1. Months with holidays given the option to choose holiday toys or regular. Like Christmas, Thanksgiving, Easter, 4th of July... etc. I would choose the holiday every time. 2. On the birthday months, you sent out a email asking about the birthday cake treat. I wished it would have arrived before the birthday, instead of 5 days later. It was disappointing.

Hey Sonya and pack! Thanks so much for reaching out and we are so sorry to hear about your experience. This is not the norm for us, nor the experience that we want you to have. We know how much you and your pup depend on those monthly boxes. So we want to make sure you get them ASAP! I am also so sorry for the trouble and confusion with our warehouse move. I would love to further explain this to you and track down your box for you on my end to turn this around for you. Please reach out directly to Lindz@barkbox.com and we will get you all taken care of!
We started this whole operation to serve the people who are just like us: nuts about dogs. We're "our dogs have more elaborate parties then we do" obsessed. We eat ramen noodles while our dogs dine on organic grass-fed beef. We are disappointed when our dogs don't follow us into the bathroom. Our families think it's cause for concern. But who cares about them? We're here for you and your dog. We've never met your dog, but we know we love them.
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