Hey Anne! Thanks so much for reaching out to us and we are so very sorry to hear this! That is not the experience that we want you or that lucky pup to have at all. We want nothing more than to make the experience as easy and enjoyable for you as possible! I would love to turn this around for you and email you directly to get this taken care of! Please email us directly at Lindz@barkbox.com so we can ensure that pup gets that box!
I have been subscribed to Barkbox for over a year and will be a customer of theirs forever. Their customer service is one of the best I've ever experienced. My dog never liked toys, but I ordered him a Barkbox and now he actually plays with toys! I'm so happy that I found this company because my dog gets so excited every time he sees me bring inside the Barkbox. The box is also a great value.
I have been a BarkBox subscriber for 4 years and have previously found them to be mildly inefficient but the billing is accurate, the toys are cute and the packaging is tidy. However, I recently placed a gift order to BarkBox and things have gone badly. I got a delivery eta of a week out. Package not received 2 weeks later, multiple (5) follow-up emails entirely ignored by BarkBox. Response that finally came cited “mass email” to all subscribers (never received, although I continue to receive lots of sales emails from BarkBox) and “ongoing warehouse inventory”, and hopes that the box will ship in the next week or so. There is no mechanism for expediting support requests, and the front line folks appear to working from scripts intended to appease and retain customers, regardless of whether or not the problem can be addressed.
Great review. I started with barkbox years ago and switched to pet treater about 8 months ago when a friend told me they did the same. Very, very glad I did. Barkbox seems to appeal more to the pet owner rather than my actual dog. adopted a cat a few months back and signed up for pet treater’s cat pack and love it. I can’t compare it to any others, as I haven’t tried any other cat box, but I did notice all the other’s ive found are double the price, so I’ll stick with this one unless something changes.
Barkbox isn’t the be-all, end-all for solving boredom or behavior problems that stem from lack of stimulation. As most dog owners know, dogs want your attention and interaction more than anything else. But when you can’t spend time with him, new toys and treats are a great alternative. Dogs are almost always interested in anything new, according to results from a study published in the journal Animal Cognition.
No other box company compares! When it comes to searching for a monthly box for your pet, the task of finding the right one can be daunting. Behold The Dapper Dogbox, they have surpassed our expectations. Their boxes are unique, meticulously put together with high quality pet treats and toys that cannot be found in competitor boxes. They are also tailored to fit your pet needs.
The three BarkBoxes that arrived at the office — for small, medium, and large dogs — featured a collection called "BarkBeard's Treasure," and it's exactly what you think: the cutest box of pirate-inspired toys and treats. And just in case you aren't sure what everything is about, there's a card that explains the month's theme with puns and wordplay, like "barkaneers," "ruff seas," "poop deck," and more. Honestly, I think I was more excited than our office dogs to explore what each BarkBox had to offer!
I love coming home and seeing the BarkBox on my porch. My dog, Duke, also loves it when he sees me bring it inside. It's the highlight of the month for Duke. He'll stare at it, because he knows what it is, even though he can't open it. He loves all the toys, and all the treats that he receives. I have not received a treat bag yet that he wouldn't eat. And the customer service is the best on the planet. I'm very happy with being a BarkBox customer!
Sarah has loved and trained both dogs and horses from a very early age. Her Staffordshire bull terrier, Mona, is trained as both a therapy dog and disaster stress relief dog. In addition, Sarah has trained her German Shepherd, Soren, as a service dog. Before starting her full-time writing business, Sarah worked with a top pet food company as a consultant to veterinarians conducting weekly classes on canine and feline nutrition for the doctors and staff. Read more posts from Sarah...
Nothing beats a game of fetch, and a good ball should be in every dog's toy box. From our wide variety of styles, sizes, colors, textures, even sounds, you are sure to find the perfect ball for your game! For something less ordinary, you can also choose between different styles of latex, rubber, and vinyl dog toys, in shapes like bones, fire hoses, hydrants, and animals.
BarkBox delivers remarkable customer service. Your canine friend is sure to delight in his monthly surprise gifts. All the BarkBox toys are durable. Your dogs will take delight in various dog treats including the snacks and bones. What you get from the company are quality toys and treats all geared to create fun moments for you and your doggy friend.
This is where BarkBox blew me away with their customer service and their attention to detail regarding my specific needs. Within 30 minutes I got a response noting my concerns. One of there team members mailed out a new bag of treats for my dog to try free of charge! We also discussed that maybe my dog wasn’t a big chewer however cotton stuffed toys weren’t great either. She suggested I get a box with "durable fabric" toys instead. She also mailed out a sample toy for my dog to try. Free of charge. He loved it! They lowered my monthly subscription right away. They even followed up to make sure my dog was loving his new box and if I needed to tweak it any further.
Absolutely love barkbox! I just signed up for my chocolate lab and I am very impressed! Great quality toys and adorable treats which my dog LOVES. He just got his first box today and he’s been carrying around his little stuffed bird all afternoon, he is obsessed! I was also very impressed with how fast it was delivered! I ordered it Sunday night and received it Wednesday, and it said it wasn’t going to come until July 2nd! So I was very happy about that and so was my sweet boy. I will definitely recommend barkbox to anyone who has playful pups! I will also continue to be a regular customer! :)
Giving them one star as they did donate a box to our rescue for a prize. But when I asked if they would like to become a rescue partner with us they declined. After asking multiple times why and getting no response, they simply said "not comfortable". We have placed hundreds of dogs in loving homes and not sure what there issue is but not recommending them to any of our adoptees at this time.
At their core, Surprise My Pet are dog lovers. Their goal is to provide you with a good quality box of carefully handpicked products every time. With their monthly box, you and your furry friend can enjoy an amazing experience. Each box includes tasty treats, fun toys, bones, and all-natural treats. They find the funnest and healthiest items that will have your dog's tale wagging all night long.
Hagen Products Halo Belt Halo Purely for Pets Happy Howie's Hartz HandsOn Haute Diggity Dog Heal A Pet Heel Henry Schein® Herbsmith Herm Sprenger High Tech Pet Hikari Hills Science Himalayan HomeoPet® HomeoPet Stress and Anxiety Solutions for Dogs Honest Kitchen Hope Science Vet HuggleHounds Huma.ne Hyalogic LLC Products Hydor HydroSurge RapidBath Hyper Pet
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“Pollie loves to run around our farm showing off her new barkbox treats to her sheep friends. We always get her an extra toy as she is a heavy chewer and toys are ripped in minutes. Thankfully, Barkbox sometimes offers toys with no filling and most of them are squeaky toys which Pollie adores. They even offer to exchange a product if Pollie doesn’t like it.”

BarkBox implemented Narvar to give customers clear, precise, and timely updates about their deliveries in a way that simplified the process for the team. Instead of deciphering a wide variety of different statuses from different carriers—each meaning something slightly different—now customers receive one of just three options: just shipped, on its way, or delivered. “Narvar puts everything into one universal template, which makes it much easier for customers to digest and deal with the information,” Snowden says about the current experience. “It removes a lot of the noise.”
The Barkbox team uses product testers like Scout, (That dog is positively adorable!) an 18-month old Miniature Schnauzer to select products. The products are 100% organic and made from highest quality ingredients. (The ingredients and products are a real treat for my dogs and they are unusual too, once we even got a non-alcoholic dog beer called Bowser Beer in our June 2013 box.)
Hey Connie and Meme! We are so terribly sorry about this and that is not the experience that we want you to have at all. We are more than happy to clear this up for you and make sure you only get one box a month going forward. Then since you were getting two boxes for this month please feel free to donate the second extra box on us to a local shelter in your area!
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