PupJoy also earned big points with us because their mission is to do good and make a significant difference. They support the little guy by sourcing from small suppliers who are focused on creating quality, responsible products, they give a lot more to charity programs – almost 50% – than other subscription box companies, and they have also fostered a community of dog lovers like you, who together are capable of doing some good and making an impactful change.
For example, let’s suppose that simple “how to” customer queries account for a large portion of your support interactions. These features allow you to handle these “high-touch low-value” queries efficiently by leveraging on automation (i.e. bots) to create predictable workflows. Through Zendesk Message, you can then define key scenarios when a query becomes too complex for a bot to handle, to trigger a “hand off” to a trained human agent to resolve. This automation and bot-to-human handover system frees your agents to solve the toughest customer problems and offer actionable support.
I subscribed to Barkbox last Dec and continued it for 3 months. I have a chihuahua who loves treats, but I don’t feed her treats in such large quantities. My boxes always included some sort of sausage bar which she loved, about 2-3 large bags of treats and 1-2 toys. The treats were too much; in fact, we still have a few bags despite cancelling a few months ago. The “squeaky” toys were ok, but they were pretty cheap and didn’t last. For the monthly cost of the box, “we” were better off saving the $$$ and applying it to better toys and treats in smaller quantities. I can see this box being better for consumers with larger pets since they eat much more than a chihuahua. Every 5 lbs a dog gains is equivalent to a human gaining 20!! If we fed our beloved pet “all” the treats they were sending, she’d turn into a chunky monkey and it would be very unhealthy for her. So, the box, in my humble opinion, is better for larger dogs who can eat more treats with less repercussions.
The page is designed to get you signed up for six months, paying now. The “most popular” banner and the clear signal of how much it costs (“$138 billed today”) draw the eye to that option. This is a great example of pricing page design. With just two simple elements, BarkBox can get customers signed up for at least six months and get that cash in advance.
I ordered my first box a month ago. They refunded me and promised 4 free boxes....however....I have been told they moved their warehouse and things didn't go well. Then they said my box was built and ready to go...but it hasn't. The cute stuff they say only makes me angrier. I am not a child and it is unacceptable to not provide results. I am out to find another service for my dog...cause this one stinks
The Mammoth Flossy Chews Cotton Blend 3-Knot Rope Tug is made from 100 percent natural cotton rope fibers that actually clean your dog's teeth with a floss-like action as he chews and plays with the toy. This 3-knot rope tug is made for durability and safety, perfect for long games of tug-of-war. It is also particularly well-suited to the demands of heavy chewers and teething puppies.
To enhance the health of your dog, Barkbox’s treats are of the highest standards. As mentioned above, they are corn, wheat, and soy free. But, that isn’t all, the items you receive are among the most organic items you will have in your home. The treats are all sourced from South America, New Zealand, Australia, USA, and Canada. What Barkbox promises you is that you won’t get dog products that the guys at Barkbox wouldn’t give their dogs.
I have always looked forward to the monthly boxes, as well as my pups. However, my recent experience will cause me to never use your service or recommend to others. The cancellation policy and what seems to be a trend of complaints, was a three month process. My dogs' last box contained treats that made them quite sick. Two of my three dogs were up all night vomiting and diarrhea. I’m not sure I would have made the connection to the treats until an email from BarkBox today. They have never reacted to what you are saying was a mislabeled “included barley” response.
Thank you so much! I have 4 yorkies. My babies who range in size. 3 lb to 8lbs with this review and due to your reply I’ll be buying at least boxes next month. Can’t wait! One box I’m excited now to say will be for my lady Xena who has allergies to certain foods. And I’m allergic to latex. So I can’t have any rubber toys delivered. Your reply put me at ease. Thank you!! Please.let me know if I can make sure to say to rubber only nylon?
Howloo Adam! Thanks so much fur adding us on the list of Best Pet Subscription Boxes! 🙂 We absowoofly love sending goodies to our pack, and would love for more furry furiends to join. Each box has a retail price of $40 or more, so our subscription prices are a pawsome deal! We also have a FREE heavy chewer option and allergy friendly option to accommodate our pack’s needs.
Hey Anne! Thanks so much for reaching out to us and we are so very sorry to hear this! That is not the experience that we want you or that lucky pup to have at all. We want nothing more than to make the experience as easy and enjoyable for you as possible! I would love to turn this around for you and email you directly to get this taken care of! Please email us directly at Lindz@barkbox.com so we can ensure that pup gets that box!
BarkBox is a dog monthly subscription box service with special toys and dog treats designed to excite your dog and make him joyful every month. Your backBox dog treats come natural dog treats, chews, and other many other original toys for your dog. Your box will be delivered right in front of your home each month. Every new month, BarkBox surprise you and your dog with a special theme that you and your dog would certainly appreciate.
Reviews by Stop That Dog and Tough Toy Pros speak to the toy's durability as well as its ability to clean your dog's teeth during play. In our own testing, the Mammoth Flossy Chews Cotton Blend 3-Knot Rope Tug stood up to everything our test dog threw at it. The cotton blend materials were durable against some rough tugging, and the three knots provided hand holds for a strong grip. Our test dog couldn't get enough of this rope toy.
Fine Print: Each box contains dog training gear, including a halti harness and a treat pouch, dog training exercises and lessons, plus training games designed for the whole family to enjoy. They even offer bite prevention lessons and a dog body language card game that can help teach your kids how to read and respect your dog (while still having fun)! Good Dog In a Box provides the tools you need to ensure a well-integrated canine/human family.
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Since your dog is pretty much going to always love what you give them, ultimately choosing a dog subscription box is all about what ***you*** want. If you're someone who loves a theme and wants treats and toys at an affordable price, BarkBox is for you. If you want a mix of treats, toys, and wearables for your pup, then The Dapper Dog is a pretty solid bet. If you're someone who loves customization for a great deal, then PupJoy could be up your alley.
To our knowledge, this company collects reviews by asking its customers to share their experiences on Trustpilot. Read more This company has claimed its Trustpilot profile, but to our knowledge, doesn't actively invite its customers to write reviews on Trustpilot. Read more This company hasn't claimed its Trustpilot profile and to our knowledge, doesn't actively invite its customers to write reviews on Trustpilot. Read more
But the data also shows a wide range. The lower bound is under $15, while the upper bound is over $35. This means there is scope for BarkBox to “complicate” their pricing. Consumer products try and keep pricing simple to reduce the friction in the sign-up. This often leads to them leaving money on the table. Here, BarkBox has options at both the premium level and the lower priced level:
It is nice to have the bark box come each month, both for the dog and its owners as I feel like we all sit around to read the theme and analyze the toys and treats. Sometimes the toys are a little redundant and the treats may not always be ones you approve of, but overall the experience is pretty solid. I do wish they had an option where you wouldn't receive toys that squeek. His favorite toy to date is the Bison!
Within 24 hours of making my review, I was contacted by someone else with the company who had reviewed my chat and felt that I was not treated fairly or listened too and that my concerns were valid enough to where they wanted to make it right. They have since sent me 6 more bark boxes (free of charge) AND donated to a pet rescue of my choice in honor of my own pups who are rescues.
I ordered my first BarkBox which was estimated to arrive this Thursday, October 4th (tomorrow). As a first time box buyer you're supposed to receive your box 2-8 business days from your order. I checked on status today and it now says that the box is "still being prepared" when just a couple days ago it had the arrival date of 10/4/18. I already paid for the full 6 months subscription up front. When trying to chat with a service rep they said they had no idea of an estimated date in which I would receive the box. When I asked to cancel the subscription she said I could only cancel going forward and not be refunded for the 6 months I had already paid for. Welcome to BarkBox I suppose! Duped out of my money right out of the gate. I will be going to BBB to get a refund. Paying for services/product then being told "we have no idea what you'll receive this product" is not an acceptable way to do business.
You will receive your Welcome box within a week after subscribing. Then every month you’ll receive the monthly PetGiftBox, which ships in the middle of the month, every month! Please note: Shipping information must be changed before the 5th of the month in order to affect that month’s shipment. All address changes made after this date will become effective on the next month’s shipment.
Not only do the themed monthly boxes start at only $21, but if your pup doesn’t dig something that came in his box, the company will fix it for you according to their Scout’s Honor policy. Although I can personally attest to the fact that you will be making very few calls to Customer Service, as all treats and toys are dog-tested and approved. My 3-year-old Pomeranian never met a BarkBox she didn’t like, and now she’s convinced every package that comes through my apartment door is for her. #Princess.
Hey there Amanda and Click! Thanks so much for being a part of the pack and we are so sorry about this experience. This is the not the experience that we want you guys to have at all and would love to turn this around for you both! We know how eager you guys must be to get your box and we don't blame you at all. It looks like this month's box would be Click's second box and last month was the first. Right now the first box always auto ships right away. Then following that our boxes ship out on the 15th of the month and you can see those boxes anytime from the 15th-26th of the month. Then right now that ETA delivery date can change at any time. We are so very sorry about this and can see how that would be frustrating! Then right now when you sign up for a multi month commitment and cancel that stops the renewal. Meaning you will still get the boxes that you signed up for and none following that. We try to make that apparent at sign up, but it can be easy to miss at times. We would hate to have you and Click leave the pack and want to ensure that you get what you paid for. If you have any further questions or concerns please email us directly at Lindz@barkbox.com! We want to straighten this out to create a better experience for both of you!
BarkBox—the world’s largest subscription service for pets and their people—is changing all that with its monthly box of themed goodies, treats, and toys. With more than 50 million items shipped worldwide, they’ve taken a serious bite out of the pet supply market—and these self-described “crazy dog people” show no signs of easing up. Their passion for pups and the folks that care for them shines through at every brand interaction, from their #BarkBoxDay Insta hashtag to their email ‘pup-dates’, and the loyal community they’ve built reflects that customer-centric M.O.