I have been a BarkBox subscriber for 4 years and have previously found them to be mildly inefficient but the billing is accurate, the toys are cute and the packaging is tidy. However, I recently placed a gift order to BarkBox and things have gone badly. I got a delivery eta of a week out. Package not received 2 weeks later, multiple (5) follow-up emails entirely ignored by BarkBox. Response that finally came cited “mass email” to all subscribers (never received, although I continue to receive lots of sales emails from BarkBox) and “ongoing warehouse inventory”, and hopes that the box will ship in the next week or so. There is no mechanism for expediting support requests, and the front line folks appear to working from scripts intended to appease and retain customers, regardless of whether or not the problem can be addressed.
I think for the price, its worth it, especially since it costs equal if not less than going to the petstore and buying 5 items (two toys, two treats, one chew). Its delivered to your door and I feel like your pup would be more than excited upon getting it. The themes are cute and change every month which is great. You also get a little cake treat when it is around your dogs birthday which is also cute. You have the option and ability to add more products to your boxes every month too however it comes at an extra fee so keep that in mind if you want to splurge.
Some months come with a comic strip, a treasure hunt, or a fill in the blank activity that you can take a shot of your dog with and share on social media. The option of being able to connect and meet new friends with the use of special hashtags every month is great. You’ll have so much fun with other pet parents showing off their pups and monthly goodies!
I have tried Pet Gift Box and Barkbox. I have a beagle with allergies and is rough with his toys so I like that BarkBox provides boxes for them. Both have really cute themes. Pet Gift Box was Back To School it had a yellow bus toy, apple squeaky ball, a carton of milk filled with cookies, and notebook shaped treat. BarkBox the first one was New York themed a Statue of Liberty squeaky ball, chinese box with dumplings it was a toy, I didn’t like October’s box the vampire fang squeaky ball was cute but the coffin squeaky toy was kinda morbid but I guess it is the Vampires it was wood looking soft 4 rope pulls. November was a squeaky apron, and a turkey leg shaped ball that dispense treats when he rolls it around. BarkBox C.S. is excellent. I had to blast Pet Gift Box on twitter for their failure to respond to my emails and no info on shipping 3 weeks had passed and the site said 6-10 days I think but my gripe was they failed to answer any of my emails. They were like Flash Gordon after my tweet shame I had to go thru all that. Maybe they could offer a plan where you can get clothing and accessories instead of toys and treats but my beagle has never forgiven me for sweater I put on him it was a tad snug..lol. After that if you put anything on him he just lays on his back wiggling and twisting. But as for now I am grateful that he is able to get treats and toys he can actually enjoy he seems to be allergic to everything and he has Addisons disease he gets a shot every month. I think Pet Giftbox offers the allergy friendly and heavy chewers box called PawPack.
PawPack is one of those subscription boxes that simply has it all. Each month, your pup will get a box filled with all kinds of goodies including the healthiest all-natural treats and chews made with real meat and wholesome ingredients (and from small businesses!) Not only are the edible treats nutritional for your four-legged friend, but the company strives to choose all items that are organic and eco-friendly to give back to not only your pet, but also the environment. Now that’s a mission we can get behind!
When I contacted customer service the person I was chatting with made me feel like I was incompetent and that it was my own fault for not understanding and reading the very fine print that was smaller than the other wording at the bottom of the page, so needless to say I was very upset. I was not offered a refund and basically, they told me to just deal with it. So I canceled my credit card and went about my way. I did a review of them after the chat and told them why I was upset and what my issue was.
Reviews from She Speaks and Influentser speak to the indestructibility of this toy. They also recommend freezing the toy with peanut butter filling as a refreshing summer treat. Our own testing revealed that even the smaller size of this toy was surprisingly durable and it was great for games of fetch. Our test dog couldn't get enough of the KONG Extreme Dog Toy's bouncing action, and the toy remained intact against her sharp puppy teeth.
Fine Print: Each box contains dog training gear, including a halti harness and a treat pouch, dog training exercises and lessons, plus training games designed for the whole family to enjoy. They even offer bite prevention lessons and a dog body language card game that can help teach your kids how to read and respect your dog (while still having fun)! Good Dog In a Box provides the tools you need to ensure a well-integrated canine/human family.
“If our social media team was run by marketers, you’d see a lot more photos of just the box and our products from that month,” said Bark’s marketing director Rachel Mansfield. “Our team of comedians finds ways to creatively produce silly videos that highlight our products in our own way. We’re coming up with the stories around our monthly themes six months in advance, and the people on our social teams are in the room brainstorming with the marketing team. That thread of humor is throughout everything.”
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What you get: With PupJoy, you’ll get a curated box of premium, artisan dog goodies delivered straight to your door. All you need to do is personalize your plan based on your dog plan, choose a box type (treats, toys, or both), specify your treat or toy preferences, choose your dog size, and then select a frequency. This is by far the most specific and detailed monthly dog subscription box out there.
Claire's and Emmy's thoughts: First off, every one of these boxes helps other dogs in need, which is just so incredibly awesome and something you can feel good about. Barkbox donates 10% of profits to different shelters and rescues in the US and Canada; Dapper Dog donates $1 per box different rescues, shelters, and other pet organizations; and PupJoy donates $2 from every subscription box to the Bissell Pet Foundation, which works with rescues to provide resources for pet adoption, spay/neuter programs, microchipping, and foster care. Yay for giving back!
Earlier this year, Bark & Co (the company behind BarkBox and BarkShop started using Zendesk Message to manage their conversations from Facebook Messenger. BarkBox’s average response times decreased dramatically—from 60 minutes to 4 minutes—even as the number of conversations doubled. Today, the company is extending their support offering to Twitter Direct Messages to reach an even bigger audience with a unique and compelling experience.