The customer support includes a happy BarkBox team made up of a happy group of committed dog enthusiasts in the US. You can always get across to their team through various means including text, chat, email, phone, app, and smoke signal. They’re ever ready and happy to answer your questions and offer you professional tips. And if your dog doesn’t find your box content irresistible something, they are more than happy to replace it with the company’s Scout’s Honor guarantee.
Not only do the themed monthly boxes start at only $21, but if your pup doesn’t dig something that came in his box, the company will fix it for you according to their Scout’s Honor policy. Although I can personally attest to the fact that you will be making very few calls to Customer Service, as all treats and toys are dog-tested and approved. My 3-year-old Pomeranian never met a BarkBox she didn’t like, and now she’s convinced every package that comes through my apartment door is for her. #Princess.
Im glad to have come across this article of reviews of the different pet boxes I am getting a gift for someone and a box for my little girl she just lost her grand father misses him and would have got another for my male Samoyed but he just passed away due to my vets mistreatment he was a National Specialty Show dog of the country and top number 2 Sammie in the country several times.
I get my barkbox the same time my mom gets hers. We live at the same house. She got hers but mine never came. I checked tracking and on their website says no tracking available. I do have an e-mail from scout with a Fedex tracking number. It's been sitting in Troutdale Oregon for 4 days now. Has not even departed. they keep updating the box but to only say its still in Troutdale Oregon still. I am located in Washington. This is ridiculous. My mom got her barkbox for her dog but my poor dog still hasn't gotten his.

As a direct result of that feedback, BarkBox has implemented a new shipping upgrade program, which gives at-risk customers special incentives to put them back in the green. For every poor rating or dissatisfied review they receive, the BarkBox Happy Team reaches out directly to see how they can improve future deliveries for the customer. “Now it’s within our power to do something when customers are dissatisfied, whereas before we were essentially in the dark,” Snowden says. “It’s another touchpoint with our customers that we didn’t have before.”

Fine Print: Each box contains dog training gear, including a halti harness and a treat pouch, dog training exercises and lessons, plus training games designed for the whole family to enjoy. They even offer bite prevention lessons and a dog body language card game that can help teach your kids how to read and respect your dog (while still having fun)! Good Dog In a Box provides the tools you need to ensure a well-integrated canine/human family.


My Luna loves her bark box we have gotten it for over a year now! She knows when the box comes that it’s for her, and she’s so possessive it super cute! She opens it all on her own, she’s a lab! The one month our box was late.. I contacted the company, and they not only put rush shipping on all her future boxes, but sent her ANOTHER box with extra treats inside! They seriously have the best customer service ever, and I haven’t had one problem since! Luna loves every single toy, and every single bag of treats she gets! I can’t rave enough about barkbox it is seriously the best way to spoil our baby girl without ever having to go to the store ourselves, or searching high and low for organic gluten free good for you treats! Because every month their treats they send are the HEALTHIEST for your fur baby! Anyways, they’re my favorite and we will never quit using bark box it’s so worth the money! BarkBox in the photo is Luna’s you basket.. and yes a lot of the ones she has gotten are DESTROYED #destroyersclub but she still has soooo many!!! Like I said best investment ever!

I’m super impressed with how far BarkBox has come since our first time trying it in 2012, They were founded in 2011 (they were the first subscription box I ever heard of) and have the longest time, out of all of the boxes available, to perfect their box just for your dog. And that they did. As they put it, “Having shipped over 50 million toys and treats so far, we’ve learned a ton about what engages dogs.”
"The best rated box for your best fur friend. Every box includes a mix of 5-6 treats, toys and accessories, with usually one high quality bandana or bowtie. Boxes can be customized for dogs with allergies, on grain free diets and for heavy chewers. Heavy chewers will receive the toughest and sturdiest toys on the market, nothing soft or plush will ever be included. For every box you purchase, they donate a portion of sales to pet rescues & shelters in the USA."
My dog, Cooper, has been getting boxes each month for over a year now. He started when he was four months old and the company has been helpful making sure his box is the best for his age and chewing stage. We have never been disappointed in the contents of a box. We just added a new puppy to the family and have already ordered her Bark Box. Now, both dogs will love going to the post office to get "their" mail.
Moxie still has all the toys I got her when I brought her home.  While she likes to carry them around, she doesn’t get destructive with them, so they last.  Getting new toys every month would just be overkill!  I’m envisioning piles and piles of toys.  I don’t really see any other Barkbox reviews pointing this out, so I don’t think it is overkill if your dog tends to tear up the toys eventually.
Funny, I just canceled Barkbox. I repeatedly asked them to upgrade me to the heavy chewers box. The toys sent were WAY undersized for my dog and were destroyed in minutes, a few I would have actually considered choke hazards for my 90 lb Rhodesian Ridgeback (the stuffed raindrops in the ‘cloud’ toy a couple months ago). I’m trying Dapper Dog since they have an EASY to find option for Extra Large dogs and it’s easy to specify a heavy chewer right from the get go.
Subscribers to BarkBox, the monthly delivery service that brings products tailored to your dog’s size and sensibility, snap photos or videos to post on social media of their dogs enjoying a fresh delivery. After all, nearly every piece of packaging and paper in the box reminds dog owners to use the hashtag #barkboxday—a trademark as consistent as their effort to infuse humor in every consumer interaction they have with Barkbox or parent company Bark.
The Mammoth Flossy Chews Cotton Blend 3-Knot Rope Tug is made from 100 percent natural cotton rope fibers that actually clean your dog's teeth with a floss-like action as he chews and plays with the toy. This 3-knot rope tug is made for durability and safety, perfect for long games of tug-of-war. It is also particularly well-suited to the demands of heavy chewers and teething puppies.

Subscribers to BarkBox, the monthly delivery service that brings products tailored to your dog’s size and sensibility, snap photos or videos to post on social media of their dogs enjoying a fresh delivery. After all, nearly every piece of packaging and paper in the box reminds dog owners to use the hashtag #barkboxday—a trademark as consistent as their effort to infuse humor in every consumer interaction they have with Barkbox or parent company Bark.
Earlier this year, Bark & Co (the company behind BarkBox and BarkShop started using Zendesk Message to manage their conversations from Facebook Messenger. BarkBox’s average response times decreased dramatically—from 60 minutes to 4 minutes—even as the number of conversations doubled. Today, the company is extending their support offering to Twitter Direct Messages to reach an even bigger audience with a unique and compelling experience.
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