Not so happy with this company. It is already August and have not received my July box yet. When I try to check online, it just says, "Information not available yet." Talked to the rep and she said there have been some delays with getting boxes out due to a warehouse move, and while I understand the delay (I guess?), being proactive and communicating this information to customers would go a long way to avoid frustration. They did offer to make the August box free, which is nice, but as of now, my August box will be delivered before the July box. Makes no sense. It's a bummer. I was excited, but I'm not trusting that future orders will be timely.

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Thank you so much! I have 4 yorkies. My babies who range in size. 3 lb to 8lbs with this review and due to your reply I’ll be buying at least boxes next month. Can’t wait! One box I’m excited now to say will be for my lady Xena who has allergies to certain foods. And I’m allergic to latex. So I can’t have any rubber toys delivered. Your reply put me at ease. Thank you!! Please.let me know if I can make sure to say to rubber only nylon?
There are almost as many kinds of dog toys as there is kind of dogs, but Pet Mountain makes it easy for you with the ability to select exactly what you want that's the perfect size and style for your dog. Added on to that convenience is assurance that you're buying from some of the best manufacturers of dog toy products out there -- brands like Kong, Nylabone, Four Paws, Chuckit and Spot. 

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I highly recommend The Dapper Dog Box to anyone looking to spoil their dog with quality products. As an over concerned dog mom, I'm always analyzing treat ingredients. The Dapper Dog Box always sends treats that are in line with my healthy beliefs for Bruce Wayne. I am also highly impressed with the size appropriate toys they send, as BW is a TINY dog .
Avoid or alter any toys that aren't "dog-proof" by removing ribbons, strings, eyes or other parts that could be chewed off and ingested. Discard toys when they start to break into pieces or are torn. Check labels on stuffed toys to see that they are labeled as safe for children under three years of age and that they don't contain any dangerous fillings. Problem fillings include nutshells and polystyrene beads, but even "safe" stuffings aren't truly digestible. Remember that soft toys are not indestructible, but some are sturdier than others. Soft toys should be machine washable.
I wanted to do something special for my chihuahua pug mix and I decided to sign up for Barkbox. I chose to go with the yearly subscription as it was the cheapest of the group per monthly payments. They offer boxes for different size groups, Small, Medium and Large as well as other types of boxes to fit what your pup needs - regular, super chewers, etc. I started off with just the regular box and when it came in the mail, she wasn't sure what it was yet but was excited. She received two toys, two treat bags and something else - which she all loved. My dog is a chewer so of course she had tore apart one of the toys and I simply contacted someone at Barkbox and asked if they could switch me to an option more suitable for her chew destroying needs and they were more than happy too. 
Made in the USA. Many of these subscription boxes for dogs source their treats (and sometimes toys as well) from the USA. Some source them from the USA and other areas, but promise that nothing comes from China. We tried to make note of sourcing information in this guide, but if this is important to you (and it probably should be – especially when it comes to treats), make sure to check the box’s website for the full details on where products are sourced from.
So instead, BarkBox use this as a retention opportunity. Co-founder Matt Meeker started the service because his 150 lb. Great Dane kept destroying toys designed for smaller dogs. By designing boxes for different dog sizes, customers are more likely to get treats and toys that are tailored to their pet in the very first box. Therefore, they will continue to order.
According to the BarkBox website, all edible items are tested in-house, are sourced directly from the U.S., Canada, South America, Australia, and New Zealand, and are never processed with formaldehyde. Because BarkBox’s founders are dog lovers as well, they wouldn’t send anything to your dogs, that they wouldn’t send to their own. In addition, the company claims that at least 10% of all profits are given to canine-related shelters, rescues, and welfare organizations.
I’m super impressed with how far BarkBox has come since our first time trying it in 2012, They were founded in 2011 (they were the first subscription box I ever heard of) and have the longest time, out of all of the boxes available, to perfect their box just for your dog. And that they did. As they put it, “Having shipped over 50 million toys and treats so far, we’ve learned a ton about what engages dogs.”
Why hasnt anyone mentioned The Dapper Dog Box. They customize for allergies, grain free, give uber durable toys for heavy chewers ( like rubber, antlers, nylon chews) and they include amazing $30 bandanas from coco and pistachio and adorable bowties. They rock, the owner is super sweet and the treats are the healthiest ive seen. We’ve been a loyal customer for over a year and weve tried like 3 other boxes that were pretty awful. Dapper dog box rocks.
I was very, very impressed with what was inside. I’ll admit that their prices look a tad more expensive than other boxes but shipping is included, there were a healthy number of products in the box, the products inside were definitely in the high-average category, and every one of the products in the box – both treats AND toys – are made in the USA.
Thinking that maybe I needed to communicate dog to dog, I had my 4 Goldens and 1 Pyr (all rescues) send a personal plea to please get the box right, because their mom was threatening to cancel their subscription and buy their toys in other places. Again, received a cute email response (not nearly as cute as the email my 5 sent) basically saying we were wrong (really? It takes a month to ship something in the United States? And I have a transcript of the previous chat that specified what my BarkBox was supposed to contain, which it did not?!?)...and promises to make things better. THEN, literally 3 days later, another email was received about the glitch in their distribution center and OH - replacement items are now out of stock!
Hi there Onyx! We’re so sorry to hear if you had anything less than an exceptional experience with us! Our shipping partners guarantee delivery within 8 business days from shipment. If the box isn’t in-paws within that time-frame, we do everything we can to make it right for you and your pack. Whether that means adding a month onto your subscription to make the next month’s box free or reshipping a box (when quantities allow), we’re always trying to keep your pup’s tail wagging! We’re totally committed to keeping our pupstomers happy, so please reach out to Lindz@BarkBox.com so we can make this right for you and your pack!
As a direct result of that feedback, BarkBox has implemented a new shipping upgrade program, which gives at-risk customers special incentives to put them back in the green. For every poor rating or dissatisfied review they receive, the BarkBox Happy Team reaches out directly to see how they can improve future deliveries for the customer. “Now it’s within our power to do something when customers are dissatisfied, whereas before we were essentially in the dark,” Snowden says. “It’s another touchpoint with our customers that we didn’t have before.”
We did recently switch warehouses in July and in doing so it caused a hiccup in our system with some boxes. So some of our boxes were a little bit delayed. We are more than happy to make sure that you get that July box and check into the tracking more for you and turn this around. Then going forward I want to ensure you and your pack that you shouldn't have any further trouble with boxes. That was just due to our warehouse move for the month of July. Then your box for this month should be there in no time at all. Our official shipping date monthly is on the 15th! We would love to double check this for you and give you more specifics. Please just email us directly at Lindz@barkbox.com and we can look into this for you and get your July box all taken care of.
PawPack is a monthly surprise box filled with durable toys, premium treats and chews that your pet will love! We help you discover the best products by sourcing from high quality boutique suppliers. Our team aims to support local, independent and small businesses that are looking to do things differently and are passionate about the quality they provide. We focus on durable toys and all-natural products that maximize your dog’s health without having to sift through hundreds of thousands of items online or go to a store. Because, if you’re anything like us, you want your dog to adapt the same healthy lifestyle as you do for yourself!
We recently underwent a very large warehouse move for the month of July. In doing so we had a few hiccups with some of our boxes. Then also there was limited inventory in our new warehouse. Which would be why that replacement order was canceled. I can totally understand your frustration with the back and fourth and the confusion. So we would love to make this right for you and turn this experience around in the best way that we can. Please email us directly at Lindz@barkbox.com and we would love to help!

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Hey Blanca and pack! Thanks so much for your kind words and great review! We are so happy to hear that you guys are loving the monthly boxes! We know that every pup is different so we try out best to cater to your pups needs wether it be with more durability or allergy options! Then in the meantime if there is anything that we might be able to help with please don't hesitate to let us know. We are always happy to help at any time.
Made in the USA. Many of these subscription boxes for dogs source their treats (and sometimes toys as well) from the USA. Some source them from the USA and other areas, but promise that nothing comes from China. We tried to make note of sourcing information in this guide, but if this is important to you (and it probably should be – especially when it comes to treats), make sure to check the box’s website for the full details on where products are sourced from.
When I contacted customer service the person I was chatting with made me feel like I was incompetent and that it was my own fault for not understanding and reading the very fine print that was smaller than the other wording at the bottom of the page, so needless to say I was very upset. I was not offered a refund and basically, they told me to just deal with it. So I canceled my credit card and went about my way. I did a review of them after the chat and told them why I was upset and what my issue was.
Thank you for your review Jack and we're so happy to have you in the pack! :) I did want to clarify that you can cancel anytime. The online cancelation feature works on cancelation for renewal so pupscribers who don't want to be auto renewed can take care of that. However you can cancel anytime by emailing our support team at Happy@barkbox.com If you need any assistance you can always email me personally at Lindz@barkbox.com
I ordered my first BarkBox which was estimated to arrive this Thursday, October 4th (tomorrow). As a first time box buyer you're supposed to receive your box 2-8 business days from your order. I checked on status today and it now says that the box is "still being prepared" when just a couple days ago it had the arrival date of 10/4/18. I already paid for the full 6 months subscription up front. When trying to chat with a service rep they said they had no idea of an estimated date in which I would receive the box. When I asked to cancel the subscription she said I could only cancel going forward and not be refunded for the 6 months I had already paid for. Welcome to BarkBox I suppose! Duped out of my money right out of the gate. I will be going to BBB to get a refund. Paying for services/product then being told "we have no idea what you'll receive this product" is not an acceptable way to do business.
I was going to buy Bark Box but after reading what all the customers here wrote about your companies treatment and poor quality no way..I work hard for my money and don’t have time to fix company problems that have my money that don’t do the right thing by their customers, so I wouldn’t even give it one chance after reading the unjustly unfair problems everyone has dealt with buying BarkBox I just read here so sorry customer service is a rare thing these days it seems if you don’t have good reviews I will spend my money where the company treats you with value.
PawPack is a monthly surprise box filled with durable toys, premium treats and chews that your pet will love! We help you discover the best products by sourcing from high quality boutique suppliers. Our team aims to support local, independent and small businesses that are looking to do things differently and are passionate about the quality they provide. We focus on durable toys and all-natural products that maximize your dog’s health without having to sift through hundreds of thousands of items online or go to a store. Because, if you’re anything like us, you want your dog to adapt the same healthy lifestyle as you do for yourself!
We hand select our toys with power chewers in mind. We could get all nylon super tough toys that are close to indestructable, but we know and understand that even tough chewing pups don’t always love the hard, extra durable toys and we want your pup to enjoy their goodies! So we search for extra durable products that your pup will love and that will last longer than your average plush toy.
Tico likes: I loved the stuffed "pup noodles"! Mom doesn't let me have any real noodles (something about allergies, I don't know what that word means), so this is the closest I could get to the real thing. I even wondered if there were real noodles inside, so just in case, I made sure to destroy the whole thing in under 10 minutes flat. There weren't any noodles.

“It’s a fun surprise for me and the pups,” said owner Seton. “There’s always something for both my dogs. Walter goes through a toy a week, so the new toys that come every month are always a big hit. And Lily gets to enjoy the treats. It keeps my treat supply well stocked; I think I’m out of treats and then remember I have some in the pantry squirreled away from last month’s box.”


Jessica lives and breathes everything Dachshund, hiking and camping with dogs, and blogging. She's the Chief editor of the award-winning blog You Did What With Your Wiener?, has been hiking with her dogs for over 15 years, and runs an 800-member Dachshund Club in Seattle. She also helps other pet bloggers leverage their blog into a business at PetBlogBiz.com and helps pet-related businesses develop a strategy to drive traffic to their blogs at PetTalkMedia.com.
I have a small Chinese Crested Chihuahua and he loves the treats, although the toys are not made sturdy enough. The biggest issue I have is I canceled in advance and they still charged my account! I want a full refund or next stop will be the BBB. If I receive any further boxes they will be returned. The meaning of a canceled subscription is no further payments will be made. Make this right and refund my money please!
What you get: With PupJoy, you’ll get a curated box of premium, artisan dog goodies delivered straight to your door. All you need to do is personalize your plan based on your dog plan, choose a box type (treats, toys, or both), specify your treat or toy preferences, choose your dog size, and then select a frequency. This is by far the most specific and detailed monthly dog subscription box out there.

Pup-people with questions about BarkBox can now choose to privately and playfully interact with a dog (in lieu of a human) via direct messages on Twitter, and get information via a series of awesomely punny puppy questions that BarkBox built using Reply.ai. BarkBox’s chatbot (or dog bot) is as quirky as you’d imagine. It answers frequently asked questions and helps customers find the right BarkBox for their dogs by guiding them through some tail-waggingly fun questions. If the dog bot can’t fetch an answer, Zendesk Message detects this and hands the question off to a trained BarkBox support agent to resolve.
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