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“The Bark & Co support team always strives to deepen customer relationships through social. However, with the sheer volume of direct messages coming in every day, it’s sometimes a challenge to maintain the levity and respond to customers promptly. Fortunately, with Zendesk Message and the use of a chatbot, we are able to escalate high priority conversations to our agents. This ensures that our support team can handle the more complex queries, leaving customers happier.”
Bone (pit bull, 40 pounds, 6 years) loves to retrieve and chew tennis balls, but tears into them within minutes. The Chuckit Ultra Ball in medium is the same size as a standard tennis ball but made entirely of rubber. It’s much more difficult to chew through, so she’s able to chomp on it for a while (with supervision); the balls have lasted for up to a year. Plus, the Ultra Ball is bouncier on turf than most tennis balls, which makes for more stimulating games of fetch. The bright orange hue makes it easy to spot—even in tall grass. And the Ultra Ball floats in water, so she can fetch it from a lake, too.

Claire's and Emmy's thoughts: First off, every one of these boxes helps other dogs in need, which is just so incredibly awesome and something you can feel good about. Barkbox donates 10% of profits to different shelters and rescues in the US and Canada; Dapper Dog donates $1 per box different rescues, shelters, and other pet organizations; and PupJoy donates $2 from every subscription box to the Bissell Pet Foundation, which works with rescues to provide resources for pet adoption, spay/neuter programs, microchipping, and foster care. Yay for giving back!
Dog toys are at the heart of most bonding moments between pet and parent. That’s because dogs of all ages thrive on regular exercise and interaction to keep them happy and healthy. Toys for dogs are key to helping your furry family member stay occupied, stimulated and content, as well as a great way for pet parents to interact with their pets in a fun, positive way. An entertaining and durable dog toy will effectively keep your dog busy and make them less likely to get bored and take out their energy on off-limit items like shoes, important documents, and more.
My C/S rep was nice and answered my question, but I was not happy with the answer. When we started, referred friends got a free box and we received a free box. That has changed and we were not notified. I referred a friend and they did not get a free box so they did not sign up. It made me look foolish. If I would have known I would have referred them, but not told them they would get a free first box.

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Barkbox ships around the 15th of every month and once the box is shipped, they would send you an email confirming your shipment and customers in the US living in the lower 48 states will have free shipping, with their boxes being delivered within 2-8 business days. US customers also get tracking details. Customers in Canada can expect the subscription box for their dogs within 4-12 days of shipment and they apologize for the lack of tracking details as you cannot track your box once it leaves the US. Shipping costs about $5 for customers in Canada and other outer states in the US.
Well, the package didn't come Tuesday either, so again I messaged and was then given an email similar to the last one apologizing and saying the package would be there in a few days because it'd been shipped. It's not Thursday, and although I've written them on their "live chat" three times today, they have ignored all my messages. I wrote them on another number just asking them if this was BarkBox and I got a response, within twenty minutes they responded. When I told the person that I had been trying to reach them on my other account with no answer I haven't received a reply since.
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My Purrfect Gift Box is the UK’s only subscription box for people crazy about cats. Every month, subscribers receive the sought after cat-themed gifts they love delivered straight to their door. Gifts may include home decor, fashion accessories, artwork, jewelery, and clothing. Option to add gifts for kitty too (and of course they get the box!). It is the purrfect way to treat yourself or give a gift to your cat loving friends and family. There are two sizes to choose from to fit any budget: My Purrfect Gift Box STANDARD has 3-5 gifts each month with prices starting at £20.95 My Purrfect Gift Box LITE has 2-3 gifts each month with prices starting at £15.95 Add the option of receiving 2-3 kitty gifts to either sized box Subscriptions can be changed or cancelled at any time simply on the website. Not looking for a subscription or want to give a gift? Option to purchase one-time boxes are also available. My Purrfect Gift Box was started as a way to help cats across the UK – every month a UK cat charity is chosen and proceeds from the boxes is donated. So know when you get a box, you are also helping out cats in need. Shipping to the UK is £3.00, Europe is £12.00 and the US/Canada £18.95
Avoid or alter any toys that aren't "dog-proof" by removing ribbons, strings, eyes or other parts that could be chewed off and ingested. Discard toys when they start to break into pieces or are torn. Check labels on stuffed toys to see that they are labeled as safe for children under three years of age and that they don't contain any dangerous fillings. Problem fillings include nutshells and polystyrene beads, but even "safe" stuffings aren't truly digestible. Remember that soft toys are not indestructible, but some are sturdier than others. Soft toys should be machine washable.
Save Money With Longer Subscriptions. Nearly all dog boxes provide discounts when you subscribe to several month subscriptions. Some of the dog subscription boxes may require you to pay in a lump some for whatever number of months you commit to, while others simply hold you to your promise. Others will let you cancel without too much fuss. This is worth being aware of and taking note of before committing to a lengthy subscription.
Barkbox isn’t the be-all, end-all for solving boredom or behavior problems that stem from lack of stimulation. As most dog owners know, dogs want your attention and interaction more than anything else. But when you can’t spend time with him, new toys and treats are a great alternative. Dogs are almost always interested in anything new, according to results from a study published in the journal Animal Cognition.
I ordered my first box a month ago. They refunded me and promised 4 free boxes....however....I have been told they moved their warehouse and things didn't go well. Then they said my box was built and ready to go...but it hasn't. The cute stuff they say only makes me angrier. I am not a child and it is unacceptable to not provide results. I am out to find another service for my dog...cause this one stinks
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BarkBox—the world’s largest subscription service for pets and their people—is changing all that with its monthly box of themed goodies, treats, and toys. With more than 50 million items shipped worldwide, they’ve taken a serious bite out of the pet supply market—and these self-described “crazy dog people” show no signs of easing up. Their passion for pups and the folks that care for them shines through at every brand interaction, from their #BarkBoxDay Insta hashtag to their email ‘pup-dates’, and the loyal community they’ve built reflects that customer-centric M.O.

BarkBox is a monthly subscription box with special toys and treats for your dog! Every box is designed to entertain and bring joy to your pup. With a new theme every month, BarkBox includes toys, treats and chews. Select from our 12 month, 6 month or 1 month subscriptions with the option to cancel your subscription plan length renewal at any time. Visit our website today to learn more about our service and products!


Each plan automatically renews at its original interval (monthly, six months, or yearly), and you can cancel your renewal at any time. But if you really don't like the idea of commitments, rest assured that you can simply "bark in" to customer service and they will cancel your subscription immediately, regardless of your renewal date. They'll also issue a refund for any unused months if you are on the pre-paid plan. I confirmed this via chat, and it's also where I picked up all this doggie-lingo.
Treats™ loyalty program members enjoy Free Standard Shipping on orders over $49. Members must sign in for discount to apply. Transaction total is prior to taxes & after discounts are applied. Due to size and/or weight, certain items bear a shipping surcharge or special handling fee, which will still apply. Savings will automatically reflect in shopping cart with the purchase of qualifying merchandise. Maximum value $75. Valid only on orders shipped within the contiguous 48 U.S. states, military APO/FPO addresses and select areas throughout Canada. Offer not valid on all or select products in the following categories: live pets; canned, fresh or frozen foods; select cat litters. Offer may not be combined with other promotional offers or discounts. Terms and conditions of this offer are subject to change at the sole discretion of PetSmart.

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InStyle is part of the Meredith Beauty Group. CopyRight 2018 Meredith Corporation. InStyle is a registered trademark of Meredith Corporation All Rights Reserved. InStyle may receive compensation for some links to products and services on this website. Offers may be subject to change without notice. Privacy Policy | Terms of Service | Ad Choices | Your California Privacy Rights | EU Data Subject Requests
Facebook in January prioritized user posts over brand and publisher content, leading to increased competition for ad inventory in the feed and causing CPMs to shoot up 122 percent year over year, according to AdStage data reported by Recode. Bark, the company behind BarkBox, is still using pet influencers with organic posts on social media. But it sees traditional media, especially TV, as a better deal than Facebook and a way to expose the company to a wider audience.
After launching in 2011, Barkbox saw more than $1 million in revenues per month after only 2 years in business. By February 2014, they reached $25 million in revenue per year. It’s no wonder so many other monthly dog box companies popped up after Barkbox’s initial (and continuing) success. Here are the features that make Barkbox a winner for you and your pooch:
KitNipBox is a monthly subscription box just for cats. Each month, expect a themed selection of toys and treats for your kitty! None of the food products in the box are made in China, though some of the toys may be. There is a “no treat” option for cats with allergies and food sensitivities, too. All KitNip Box toys are thoroughly assessed for quality and safety by the KitNip Box team.
At Pet Mountain, we know how frustrating it can be to buy a toy and have it be shredded to pieces or ignored within the hour. That's why we offer you some of the highest quality dog toys on the market, and all at the lowest possible price. How can you know for sure? Our low-price guarantee means you're absolutely getting the best deal out there for dog toys.

I purchased a six month order, all prepaid. The only reason I did order was there was a special going on that the first box would be doubled. After a few days the tracking hadn't updated so I chatted with them, and "it will be going out in the next day or two." Two weeks later and NOTHING has shipped. They keep offering me free boxes, but I can't seem to get the initial one that I paid for. A few days ago, a different lady said no you should have gotten it by now I will send a replacement. I thought ok great finally! HAHAHAHA Jokes on me!!! I received an email saying that my replacement was no longer available, but they would be happy to give me a free box at the end of my subscription. I am beyond frustrated, and fed up. I've asked to cancel my subscription, but they keep saying give it a little while. I just want my money back. I can go to the store and buy my babies toys...
We hand select our toys with power chewers in mind. We could get all nylon super tough toys that are close to indestructable, but we know and understand that even tough chewing pups don’t always love the hard, extra durable toys and we want your pup to enjoy their goodies! So we search for extra durable products that your pup will love and that will last longer than your average plush toy.

1.5 weeks later I get a plastic puzzle toy in the mail. I'm confused, I thought I was supposed to be getting a plush replacement (my pup LOVES plushes) I feel bad for asking a fourth time, but honestly I pay $25.00 a month for this box. So I ask about the replacement plush, as nicely as possible and am told they don't send out the same types of toys if my dog is just going to destroy them quickly, but they'll send me out a plush anyway, even though they don't usually do that."
BarkBox is a dog monthly subscription box service with special toys and dog treats designed to excite your dog and make him joyful every month. Your backBox dog treats come natural dog treats, chews, and other many other original toys for your dog. Your box will be delivered right in front of your home each month. Every new month, BarkBox surprise you and your dog with a special theme that you and your dog would certainly appreciate.
Hey there Diana and pack! Thanks so much for the kind words and for the great review. We are so happy to hear that you and the pups are getting so much joy out of the monthly boxes! Barkbox day is the best day monthly! Then in the meantime if you guys need anything else going forward please don't hesitate to let us know. We are always happy to help at any time.
Emmy likes: You have the the option to choose a treats and toys *or* a treats-only or toys-only box, which is very cool — and can specify whether you'd like the treats to be all-natural, organic, grain-free, or protein-sensitive. You can also choose how frequently you'd like to be sent the box (monthly, bimonthly, or quarterly) and how many items you'd like to be in the box; the "uno" comes with four to five items, and the "grande" with five to seven. The power chewer option is only $7 more than a regular box, which makes it an incredible deal, overall.
We recently underwent a very large warehouse move for the month of July. In doing so we had a few hiccups with some of our boxes. Then also there was limited inventory in our new warehouse. Which would be why that replacement order was canceled. I can totally understand your frustration with the back and fourth and the confusion. So we would love to make this right for you and turn this experience around in the best way that we can. Please email us directly at Lindz@barkbox.com and we would love to help!
Funny, I just canceled Barkbox. I repeatedly asked them to upgrade me to the heavy chewers box. The toys sent were WAY undersized for my dog and were destroyed in minutes, a few I would have actually considered choke hazards for my 90 lb Rhodesian Ridgeback (the stuffed raindrops in the ‘cloud’ toy a couple months ago). I’m trying Dapper Dog since they have an EASY to find option for Extra Large dogs and it’s easy to specify a heavy chewer right from the get go.
Total price of items, if bought individually: $42 for "Sniffin Safari" box (Hangry Hangry Hippo, Chewfasa The Lion, Dynamo Beef Chew, Banana Bacon Safari Snacks, Trek Treats); and $53 for "Bark University" box (Lambda Treata Phi Treats, Spirit Stick Pork Chew, Rad Chad, Pup Noodles, Brewery Treats, Shar-Pei Highlicker). All prices sourced from BarkBox's website.
BarkBox—the world’s largest subscription service for pets and their people—is changing all that with its monthly box of themed goodies, treats, and toys. With more than 50 million items shipped worldwide, they’ve taken a serious bite out of the pet supply market—and these self-described “crazy dog people” show no signs of easing up. Their passion for pups and the folks that care for them shines through at every brand interaction, from their #BarkBoxDay Insta hashtag to their email ‘pup-dates’, and the loyal community they’ve built reflects that customer-centric M.O.
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