I ended up canceling my subscription. I was guaranteed replacement toys for my pup, a free toy for his birthday month and July’s Barkbox, and somehow they lost all three packages. They assured they would replace them, then canceled them without telling me. I only found out because I asked two weeks after the last conversation. There are so many options out there, shop around and stick within your country!
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The plans available for you start from as low as $20 monthly. The best part is that the goodies you will receive every month are valued at over $40! All the boxes cost the same amount, no matter what the size of your loved one. Other than the monthly plan, there are six-month and annual plans, which you can cancel from at any time. Note that you get free Barkbox shipping for all Barkbox plans anywhere in the United States and Canada. For new customers, your first box gets shipped out between 2-8 business days. Then as a regular Barkbox subscriber your boxes will be shipped out on the 15th of every month.
Oh the themes are really cute with BarkBox, but with over a year of BarkBox deliveries, I think that not one was delivered at a consistent time. I would get notice that my account was billed (so I paid for the toys) and sometimes, three or four weeks later, I'd wonder where the box was. We contacted Barkbox several times, and while the emails were cute, they made promises they never kept. Oh my gosh, the number of times I received an email saying that they knew they had messed up so they were upgrading us to faster delivery! Is one month from the date they take my money faster delivery? 

I have a 15 lb Shorky that would chew threw barkbox toys in minutes. We were put on the destroyer list and told the toys would not have anything harmful in them, wrong. The last toy we received (because I. canceled my subscription) was a stuffed coffin that your dog was suppose to tear it open to get to a bone inside, the toys was filled with stuffing and a squeaker that I had to get away from my dog right away and a rubber bone. I let my dog have the bone and within seconds he had chewed a piece off the end. Yet another toy that went into the garbage. I have toys that I bought at Walmart that are better quality and have lasted months. barkbox is a waste off money!!
Thanks so much for your review and for making us aware. We are so very sorry to hear that the treats didn't work out. Our main priority is for your pup to be happy and healthy. So we are so sorry that wasn't the case with those. We are more than happy to look more into this for you and we hope to get an update on how your pup is doing! We would also love more info on these treats if you still have them! Please email us directly at Lindz@barkbox.com so we can make sure your pup is okay and to get more info on the treats!
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The Sprong feels soft and bounces and squeaks, and it’s one of the only toys that have consistently kept the attention of my dogs (Ziggy and Lily, Chihuahua mixes, 11 and 12 pounds, 2 and 7 years, respectively). Other toys get shredded or elicit only a mild wag after a few weeks, but because the Sprong has no enticing stuffing to rip out and bounces in an irregular manner, it keeps the little pups on their toes. My toddler also steals the Sprong—all doggie toys are toddler toys. But big dogs, beware: The Sprong’s individual nubs are Chihuahua resistant (our pups have had the same Sprong for five years now), but they may not stand up to the stronger jaws of larger dogs.
Reviews for the Wobble Wag Giggle Ball from WNEP and Highya speak to the versatility and durability of this interactive dog toy. Our own testing revealed that the six "clutch pockets" make it easy for dogs of any size to enjoy this toy and the three internal tubes emit sound whenever the ball is shaken or rolled. Whether you need a toy to keep your dog entertained while you are away or something to help him get a little bit of extra exercise, this is the toy to choose.
Emmy likes: The blue hippo toy is super durable and has a little slot where you can slip in some treats, which will keep Tico occupied for a wee bit when I leave the house. Also, wow: the appleberry treats smell like cinnamon cookies! (They're made from all-natural ingredients including applesauce, blueberries, honey, and cinnamon.) The jerky treats are "chippable," so you can break off just a little at a time, which is great for ~portion~ control or as training treats. Also, the "heavy chewers" box is just $5 more than the cost of a regular box, and it's customizable for common allergies; you can also email them if your pup's allergies aren't listed and they'll be happy to accommodate.

The page is designed to get you signed up for six months, paying now. The “most popular” banner and the clear signal of how much it costs (“$138 billed today”) draw the eye to that option. This is a great example of pricing page design. With just two simple elements, BarkBox can get customers signed up for at least six months and get that cash in advance.
Struggling to find time in your schedule to run basic errands, let alone keep your dog’s goodie stash stocked? Dog subscription box services are a growing trend and may be the solution to having enough toys, treats and health items on hand for your pup. We all reward our dogs with new toys and treats, but we don’t want to give them just any dog product.

I'm brand new to Bark Box and I ordered my very 1st BB for my dog on August 1st. Here it is now August 9th and no box. When I chatted with a rep I was told that the boxes are delayed due to a change in location and I would be receiving an email w/a tracking # "soon". Still no email, no tracking #. Such a disappointment from what seems to be a solid company that cares about our dogs. I will be canceling my subscription after I receive this box. If I don't receive it by next week I'll be requesting a full refund. I'm only giving 1 star because they do donate to pet shelters.


Pup-people with questions about BarkBox can now choose to privately and playfully interact with a dog (in lieu of a human) via direct messages on Twitter, and get information via a series of awesomely punny puppy questions that BarkBox built using Reply.ai. BarkBox’s chatbot (or dog bot) is as quirky as you’d imagine. It answers frequently asked questions and helps customers find the right BarkBox for their dogs by guiding them through some tail-waggingly fun questions. If the dog bot can’t fetch an answer, Zendesk Message detects this and hands the question off to a trained BarkBox support agent to resolve.
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