The box is extra fun because it has a new surprise theme to keep things fresh each month. If they can’t find something your dog will love that fits the theme, they make it themselves! One of the coolest things is that they have an online store – called BarkShop – where you can order more of what your dog loved in their box. (their product descriptions are hilarious by the way and will keep you entertained for hours).
My C/S rep was nice and answered my question, but I was not happy with the answer. When we started, referred friends got a free box and we received a free box. That has changed and we were not notified. I referred a friend and they did not get a free box so they did not sign up. It made me look foolish. If I would have known I would have referred them, but not told them they would get a free first box.
But as much as this is a place for dogs, it is clearly also meant to be a space for their human companions to enjoy well, tapping into the documented trend among consumers looking to spend more on experiences—especially those that photograph for Instagram well—these days. The park will be putting on a number of events, at least twice weekly, including “Downward Dog Yoga” and “Okto-Bark-Fest.” The park will also host some of Bark’s existing programming already held routinely in other cities, such as the Open Bark Night comedy show.
This is where BarkBox blew me away with their customer service and their attention to detail regarding my specific needs. Within 30 minutes I got a response noting my concerns. One of there team members mailed out a new bag of treats for my dog to try free of charge! We also discussed that maybe my dog wasn’t a big chewer however cotton stuffed toys weren’t great either. She suggested I get a box with "durable fabric" toys instead. She also mailed out a sample toy for my dog to try. Free of charge. He loved it! They lowered my monthly subscription right away. They even followed up to make sure my dog was loving his new box and if I needed to tweak it any further.
Doing right by the customer is of the utmost importance to the BarkBox team—even a minor communication slip-up can permanently damage a relationship. Because of this, BarkBox has invested heavily in their customer service team—the “Happy Team”, as they call it—to proactively manage issues and keep every customer satisfied, even when logistical hiccups arise.
After my comparison posts, I get a lot of people asking which subscription box is our favorite. After my last comparison post, I promised to reveal our top 3 subscription boxes. I’m going to cheat a little though. I am not ranking them in order because they are all great in their own ways. No matter which one of our tip 3 boxes you pick, I don’t think you’ll be disappointed.
We recently underwent a very large warehouse move for the month of July. In doing so we had a few hiccups with some of our boxes. Then also there was limited inventory in our new warehouse. Which would be why that replacement order was canceled. I can totally understand your frustration with the back and fourth and the confusion. So we would love to make this right for you and turn this experience around in the best way that we can. Please email us directly at Lindz@barkbox.com and we would love to help!
What comes each month seems to be tied into a holiday or time of year. For example, the BarkBox my dog received last week related to the Chinese New Year and contained treats like "Chompsticks" and a squeaker toy of a stuffed dragon. There are usually at least 2 themed toys, 2 themed smaller packages of treats, and at least 1 generic treat like a chew bone. The treats are marketed as "healthy snacks" like fruit chews and dried salmon. (If you get dried salmon, watch out. It smells! My dog loved it, however.) In addition to treats and toys, dog-related items may be included. We received a small treat jar and a water bottle to use when out walking.
Safe Paw Salix Sam's Yams Savory Prime Products ScoopFree Sea Pet SearchDogs USA Sergeant PetCare Products Simple Solution Skout's Honor Smart Pet Love Smokehouse Smart Cookie Snack 21 by Pacific 21 Mercantile Ltd. Snuggle Safe Products Sogeval Products Solvit Products Sojourner Farms Solid Gold Spizzle Treats SPOT / Ethical Products Spot Farms™ Spunk Pup by American Dog Toys INC. Star Horse StarMark: Triple Crown Stella & Chewy's Sticky Sheets Stone Manufacturing Stratford Products Suitical International B.V. Sun Chlorella® USA SuperPet Superior Farms Pet Provisions Supreme Pet Foods Sweetwater Nutrition® SwiPets Synergy Labs®
It would be a total waste for my 3 1/2 pound adult toy poodle. She will not eat dog treats and never plays with toys. Her favorite treats are green beans out of the freezer or part of a mickey d’s hamburger and a few french fries. She is perfectly healthy for a 17 year old dog. Vet tells me to keep doing what I’m doing with her because she is healthier than a lot of small dogs half her age.
Hey Bonita and Bernie! Thanks so much for your kind words and for the rating! We are so happy to hear that we are bringing so much happiness to you, Bernie and the pups at Daycare as well monthly! In the meantime if you guys need anything at all going forward please don't hesitate to let us know. We are always happy to help at any time and spoil Bernie and the daycare pups more!
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