Bark & Co is the handiwork of Matt Meeker, Henrik Werdelin and Carly Strife. Brought together by their love of all things canine, these three launched Bark & Co’s first product, BarkBox, with little thought as to how popular it was going to be. BarkBox is a subscription e-commerce and content company for dog-lovers. As BarkBox grew, so did their understanding of the loyal dog parents that loved their monthly box of goodies. The success of the box led to the creation of Bark & Co, a company that is dedicated to building products that foster the health and happiness of dogs everywhere.
I have been a BarkBox subscriber for 4 years and have previously found them to be mildly inefficient but the billing is accurate, the toys are cute and the packaging is tidy. However, I recently placed a gift order to BarkBox and things have gone badly. I got a delivery eta of a week out. Package not received 2 weeks later, multiple (5) follow-up emails entirely ignored by BarkBox. Response that finally came cited “mass email” to all subscribers (never received, although I continue to receive lots of sales emails from BarkBox) and “ongoing warehouse inventory”, and hopes that the box will ship in the next week or so. There is no mechanism for expediting support requests, and the front line folks appear to working from scripts intended to appease and retain customers, regardless of whether or not the problem can be addressed.
I’m super impressed with how far BarkBox has come since our first time trying it in 2012, They were founded in 2011 (they were the first subscription box I ever heard of) and have the longest time, out of all of the boxes available, to perfect their box just for your dog. And that they did. As they put it, “Having shipped over 50 million toys and treats so far, we’ve learned a ton about what engages dogs.”
Used to review dog boxes, paied for them so I could say what I wanted. The DapperDog I was so excited to order,however subpar for the price when I recieved it. Both my dogs either the toy fell apart, the list goes on. It’s a more expensive box that I found did not match what was in the box. I like to change up every year, this box half I could not use. I am honestly shocked they have are still around. Just my 2 cents.
Before meeting Kim and Kalee, I was struggling with my fitness goals. I would start out strong, but I just didn’t stay on track. With their motivation and support, I have not only stayed on track myself, but now I’m helping others reach their fitness and health goals! I’ve never felt or looked better, and I love being a part of their coaching team! Carrie Scott
I have three vizslas--9-year-old Zoltan, 6-year-old Judit, and 5-month-old Sophia. When that box arrives it's like Christmas for them! They get very excited and always have fun "opening" their package to dig into those fun toys and tasty treats! The themes are always clever and the toys are well-made to withstand their aggressive play. I appreciate the variety of treats included, and am impressed with the quality of ingredients. Thank you for providing my vizslas with quality toys and treats that bring so much happiness to our home--I love spoiling them every month! PLEASE keep up the great products and service!
Hey there Cathy and Rascals! Thanks so much for your review and we are so sorry to hear that the toys are not tough enough for Rascal! We can't keep that tail wagging if the toys are not lasting! We do have wonderful durability options such as our super chewer box and our more durable classic boxes. Then we are so sorry for the trouble with trying to cancel your account. Right now when you sign up for a multi month commitment and cancel that stops the renewal. So you will still get the commitment that you signed up for and none following that. We do try to make that apparent at sign up but it can be easy to miss. Then I went in for you on my end and closed your current account. If anything changes we would love to have you and Rascals back in the pack with more durablility or a treat only box!
Thanks so much for your review and for making us aware. We are so very sorry to hear that the treats didn't work out. Our main priority is for your pup to be happy and healthy. So we are so sorry that wasn't the case with those. We are more than happy to look more into this for you and we hope to get an update on how your pup is doing! We would also love more info on these treats if you still have them! Please email us directly at Lindz@barkbox.com so we can make sure your pup is okay and to get more info on the treats!
You will receive your Welcome box within a week after subscribing. Then every month you’ll receive the monthly PetGiftBox, which ships in the middle of the month, every month! Please note: Shipping information must be changed before the 5th of the month in order to affect that month’s shipment. All address changes made after this date will become effective on the next month’s shipment.
I have been using BarkBox for over a year now. And even as I write this and was speaking aloud my dog sat straight up and looked at me when he heard the words BarkBox! It has become a phrase in my house to get the pups to come or do as I say by simply saying those two wonderful words BARKBOX! I have two dachshunds that absolutely love their toys every month, and have even learned when each month to start expecting them and literally watching out the window! But my babies aren't the only ones in love with this company... Over the past year I have found the BarkBox employees to be by far the most kind caring and helpful of any company I have ever dealt with. I have never done one of these reviews before but I created an account for just this company. Greatness like this should be acknowledged!
Hey Amy and pack! Thanks so much for the kind words and the great review. We are so happy to hear that you guys are both loving the monthly surprises in the mail. We are dedicated to keeping that tail wagging and keeping you a happy pup parent as well. We totally understand that every pup is different so we try to cater to every pups specific needs the best we can. Please give your pup all of the love from us. Then in the meantime if there is anything else that we might be able to help with just let us know. We are always happy to help at any time.
BarkBox—the world’s largest subscription service for pets and their people—is changing all that with its monthly box of themed goodies, treats, and toys. With more than 50 million items shipped worldwide, they’ve taken a serious bite out of the pet supply market—and these self-described “crazy dog people” show no signs of easing up. Their passion for pups and the folks that care for them shines through at every brand interaction, from their #BarkBoxDay Insta hashtag to their email ‘pup-dates’, and the loyal community they’ve built reflects that customer-centric M.O.
If you’re raising your puppy in a city or urban area, this might be the perfect solution for a small outdoor space that lacks foliage like a patio or a balcony. Since the product is an actual living plant, the root bed is able to break down odors and the entire thing is compostable at the end of the month. It almost seems too good to be true for only $24 a month!
With 500,000 subscribers to its delivery service and over 4 million fans on Facebook and Instagram, BarkBox’s social media team creates original video content and shares relatable memes with its followers in order to remind them of the emotional connection humans have with their furry friends. “We use mission-based marketing at an ambition-based company,” said CMO Jay Livingston, who joined Bark from Bank of America this July. “By not holding our social team to reach sales requirements, we give them an environment to create entertaining content to reach our highly engaged audience.”
Disclosure: This post is brought to you by Business Insider's Insider Picks team. We aim to highlight products and services you might find interesting, and if you buy them, we get a small share of the revenue from the sale from our commerce partners. We frequently receive products free of charge from manufacturers to test. This does not drive our decision as to whether or not a product is featured or recommended. We operate independently from our advertising sales team. We welcome your feedback. Have something you think we should know about? Email us at email@example.com.
The study also polled dog people about taking photos of their pup, and found that 20 percent of the pictures they take on their phone are of their dog – more than trips or vacations (15%), themselves (11%) or food (6%). In fact, more than two in five (42%) dog people have made a photo of their dog the feature photo on their phone or computer desktop.