The BarkBox Dog Parent Survey was conducted by Kelton Global, a leading global insights research firm, between October 28th and November 4th, 2016 among 1,006 nationally representative Americans with dogs ages 18 and over, using an e-mail invitation and an online survey. Quotas are set to ensure a reliable representation of the U.S. population 18 and over.
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I’ve had Bark Box for several months now. I purchased the “extra toy option” and with that we still only receive 3 toys every month and 2-3 treat. It’s not 4-6 toys. Wish it was. My dog is under 20 lbs. not sure if that would make a difference. I love their monthly themes! A surprise for me as well as I look forward to seeing what it is for the month.
What Is It? Wigglebutt Box is a monthly subscription box for dogs that delivers 6-8 canine-centric items to your door each month. Products can be toys, treats, accessories, hygiene items, seasonal dog kerchiefs, dog related gifts for owners, or rolls of poop bags. You never know what you’ll get, but you know it will always make your doggy’s butt wiggle!
My C/S rep was nice and answered my question, but I was not happy with the answer. When we started, referred friends got a free box and we received a free box. That has changed and we were not notified. I referred a friend and they did not get a free box so they did not sign up. It made me look foolish. If I would have known I would have referred them, but not told them they would get a free first box.
I was going to buy Bark Box but after reading what all the customers here wrote about your companies treatment and poor quality no way..I work hard for my money and don’t have time to fix company problems that have my money that don’t do the right thing by their customers, so I wouldn’t even give it one chance after reading the unjustly unfair problems everyone has dealt with buying BarkBox I just read here so sorry customer service is a rare thing these days it seems if you don’t have good reviews I will spend my money where the company treats you with value.
Hey Dustie and pack! We are so happy to hear that you guys are loving every single toy and treat that comes in your boxes! That is our main goal when sending out those boxes monthly! Also we hope that you guys have put those recipes to good use. Additionally if you guys need more durability at any time we are happy to help out. Please just email us at Lindz@barkbox.com!
Consumer products know that until you enter your card details, you haven't made the decision. There will be a drop-off at that point. So this allows them to capture you in their system even if you don't complete the purchase. If you sign up after this, great. If you don't, then expect nurturing emails over the next few weeks until you come back and get the box for your dog.
Thinking that maybe I needed to communicate dog to dog, I had my 4 Goldens and 1 Pyr (all rescues) send a personal plea to please get the box right, because their mom was threatening to cancel their subscription and buy their toys in other places. Again, received a cute email response (not nearly as cute as the email my 5 sent) basically saying we were wrong (really? It takes a month to ship something in the United States? And I have a transcript of the previous chat that specified what my BarkBox was supposed to contain, which it did not?!?)...and promises to make things better. THEN, literally 3 days later, another email was received about the glitch in their distribution center and OH - replacement items are now out of stock!
“The Bark & Co support team always strives to deepen customer relationships through social. However, with the sheer volume of direct messages coming in every day, it’s sometimes a challenge to maintain the levity and respond to customers promptly. Fortunately, with Zendesk Message and the use of a chatbot, we are able to escalate high priority conversations to our agents. This ensures that our support team can handle the more complex queries, leaving customers happier.”