“The Bark & Co support team always strives to deepen customer relationships through social. However, with the sheer volume of direct messages coming in every day, it’s sometimes a challenge to maintain the levity and respond to customers promptly. Fortunately, with Zendesk Message and the use of a chatbot, we are able to escalate high priority conversations to our agents. This ensures that our support team can handle the more complex queries, leaving customers happier.”
Hey there Diana and pack! Thanks so much for the kind words and for the great review. We are so happy to hear that you and the pups are getting so much joy out of the monthly boxes! Barkbox day is the best day monthly! Then in the meantime if you guys need anything else going forward please don't hesitate to let us know. We are always happy to help at any time.

Hey Anne! Thanks so much for reaching out to us and we are so very sorry to hear this! That is not the experience that we want you or that lucky pup to have at all. We want nothing more than to make the experience as easy and enjoyable for you as possible! I would love to turn this around for you and email you directly to get this taken care of! Please email us directly at Lindz@barkbox.com so we can ensure that pup gets that box!
If you’re raising your puppy in a city or urban area, this might be the perfect solution for a small outdoor space that lacks foliage like a patio or a balcony. Since the product is an actual living plant, the root bed is able to break down odors and the entire thing is compostable at the end of the month. It almost seems too good to be true for only $24 a month!
For example, let’s suppose that simple “how to” customer queries account for a large portion of your support interactions. These features allow you to handle these “high-touch low-value” queries efficiently by leveraging on automation (i.e. bots) to create predictable workflows. Through Zendesk Message, you can then define key scenarios when a query becomes too complex for a bot to handle, to trigger a “hand off” to a trained human agent to resolve. This automation and bot-to-human handover system frees your agents to solve the toughest customer problems and offer actionable support.
Hey Dustie and pack! We are so happy to hear that you guys are loving every single toy and treat that comes in your boxes! That is our main goal when sending out those boxes monthly! Also we hope that you guys have put those recipes to good use. Additionally if you guys need more durability at any time we are happy to help out. Please just email us at Lindz@barkbox.com!
The company was launched in 2011, and after merely two years of being in business, it realizes over one million dollars in revenues every month. That’s a huge testimony of success and a sign of their quality services delivery.  In our Barkbox reviews, we will explain the features and services offered by backbox and why backbox is the best currently available dog subscription service.
I have been subscribed to Barkbox for over a year and will be a customer of theirs forever. Their customer service is one of the best I've ever experienced. My dog never liked toys, but I ordered him a Barkbox and now he actually plays with toys! I'm so happy that I found this company because my dog gets so excited every time he sees me bring inside the Barkbox. The box is also a great value.
Every kind of toy for every kind of dog. We have balls for fetch, puppy toys for teething, indestructible and tough chew toys, interactive games, along with classic squeaky and rope toys for your furry friend. Find the right size for both large and small breeds. The best toy for your pup may be an activity you share together, a cuddly crate companion, a durable chew to relieve boredom, a food dispensing ball for puzzle solving, or all of the above! PetSmart has all of these toys and more, with selections perfect for active puppies and adults to senior dogs.

When I'd initiate a chat on their website, or send an email, I was offered replacement items, then would receive an email two weeks later telling me the replacements were out of stock. Lately, every email has been talking about their new distribution center, but there has been a glitch and so things are delayed. The new distribution center was supposedly going to make things more reliable - uh, not true.
I pay approximately $18 a month for the box. It is worth it to see how excited my dog gets when the box arrives. Her nose is right in there when I open it. She has never received a treat she didn't like. One time, we received cleaning cloths to wipe off muddy feet. She didn't like them so much . . . . the treats and toys are way more popular around here.
There are almost as many kinds of dog toys as there is kind of dogs, but Pet Mountain makes it easy for you with the ability to select exactly what you want that's the perfect size and style for your dog. Added on to that convenience is assurance that you're buying from some of the best manufacturers of dog toy products out there -- brands like Kong, Nylabone, Four Paws, Chuckit and Spot.
The Sprong feels soft and bounces and squeaks, and it’s one of the only toys that have consistently kept the attention of my dogs (Ziggy and Lily, Chihuahua mixes, 11 and 12 pounds, 2 and 7 years, respectively). Other toys get shredded or elicit only a mild wag after a few weeks, but because the Sprong has no enticing stuffing to rip out and bounces in an irregular manner, it keeps the little pups on their toes. My toddler also steals the Sprong—all doggie toys are toddler toys. But big dogs, beware: The Sprong’s individual nubs are Chihuahua resistant (our pups have had the same Sprong for five years now), but they may not stand up to the stronger jaws of larger dogs.

Hi there Onyx! We’re so sorry to hear if you had anything less than an exceptional experience with us! Our shipping partners guarantee delivery within 8 business days from shipment. If the box isn’t in-paws within that time-frame, we do everything we can to make it right for you and your pack. Whether that means adding a month onto your subscription to make the next month’s box free or reshipping a box (when quantities allow), we’re always trying to keep your pup’s tail wagging! We’re totally committed to keeping our pupstomers happy, so please reach out to Lindz@BarkBox.com so we can make this right for you and your pack!
PupJoy is the treat better box for your dog. Their concierge approach gives you unmatched ability to customize to the unique needs of your dog. With two box sizes ranging from $29 to $44, each month they will delight your pup with curated deliveries of super high quality, artisan treats, toys & accessories. And they have a huge charitable program for rescue dogs and AYA breast cancer patients, the PupJoy Care Pack.

Of course, all of the boxes have been scrutinized through our eyes. While I don’t claim that everyone will agree with our assessment, we do have some pretty high standards. Chester and Gretel are strong chewers so toys have to be quality, or have some kind of special sauce, to last around this house; we live in Seattle – the land of high-end, boutique pet stores; and I’ve seen some of the highest-quality, cutting edge products available at pet industry trade shows. We are not easy sells so I feel like when we say a subscription box is good, it really is.
I am the owner/operator of a Doggy DayCamp (daycare for dogs), and I was searching for unusual, but fun toys for two DayCampers having their one-year Birthday. I could have ordered the same toys via Amazon Prime but I decided that I wanted to see what BarkBox was all about. Huge mistake. They are the worst. They took my money and never shipped birthday gifts.
We hand select our toys with power chewers in mind. We could get all nylon super tough toys that are close to indestructable, but we know and understand that even tough chewing pups don’t always love the hard, extra durable toys and we want your pup to enjoy their goodies! So we search for extra durable products that your pup will love and that will last longer than your average plush toy.
They have 3 options. Regular, heavy chewer, which they upgrade you for free, but I recommend super chewer box. You pay an extra $9 or so per box, but they come backed with a 14 day guarantee. My two large GSDs have not chewed through a single toy from the first box we tried, in December. Worth looking into! They were also very responsive to me on the online chat, during their business hours. One chew they went through in minutes, not a toy, but a chew, and because I pay extra I was frustrated. I got an immediate reply from their online chat option, and they offered to send TWO replacement chews. Such great options! I also recommend you trying bullymake, and my favorite is DapperDog, which I was disappointed that it wasn’t even mentioned in this article. Worth looking into!
I read about this strange mammal-cephalopod hybrid toy during Fugly Week and immediately bought it to see if Reggie would also take to it like crazy. He did. The combination of plush animal head, ball-shaped body (with wake-the-dead squeaker inside) and dangly, flappy limbs is dog magic, and when he’s not flinging his foxtopus (and buntopus) about he’s using it as a pillow.
Almost two years ago we tried and reviewed 7 of the subscription boxes on the market. Since then, we’ve tried boxes from another 6 or 7 companies. We’ve tried a lot of these boxes more than once. Over the last couple of years, we’ve seen about 50 subscription boxes from 14 different companies and I’ve written two comprehensive comparison posts. If that doesn’t make us experts on dog subscription boxes, I don’t know what does.

Surprise Pawty is a monthly subscription box for dogs and dog pawrents. Every month, a pawty box will be delivered to your doorsteps containing 5-6 premium-grade items that are curated by our expert pawty planners to bring you the best pawty in the block! Durable toys, all-natural treats and fun accessories for your furbaby, and innovative essentials and cool surprises for you! Dogs of all sizes will be able to enjoy this pawty in a box! Surprise Pawty offers 1, 3, 6, or 12 months subscription plans - suitable for any budget. For every month you subscribe, you will be helping out dogs in need. A portion of the proceeds will be donated to local shelters, rescues, and other non-profit dog organizations.
Super fast shipping! I got my box two days after my first subscription. I use BarkBox SuperChewer because my puppy will destroy all plush toys. She’s been loving it so far, it’s super durable. She also loved all of the treats they’ve delivered. I love how everything is natural and high quality, it gives me a piece of mind. My pup didn’t like some of the toys and customer service told me they can replace it. So far so good!

Pala-Tech™ Laboratories Panacur by Intervet The Paw Plunger PawFlex® PawZ Pedigree Pegetables Penn-Plax Pet Health Solutions Perky Pet Pet Acoustics, Inc Pet Curean Pet Equinox PetChatz® Pet Gear Pet Head Inc Pet Healthy Family Pet Kelp Pet Loo Pet Magasin Pet 'n Shape Pet Naturals Pet Odor Exterminator™ Pet Qwerks Products Pet Remedy Pet Swabs Pet Top™ PetAg PetCube Inc. Petedge Pet Supplies PetEgo PetGuard PETKIT Petlinks Products by Worldwise, Inc PetLock™ Petmate Petmatrix LLC Petosan PetPals ™ Petropics Gourmet Whole Foods, LLC PetSafe Petsport Product Petstages Petthrive Petzlife Pfizer Animal Health Products PhyCox Piddle Place Pill-Os Tasty Pilling Treats Pioneer Pet Products PK Natural Pet Foods Ltd. PL360 Planet Dog Platinum Pets Plato Pet Products Pod Trackers Polkadog® Bakery Poochie Pets Precision Pet Products Primal Pet Food Inc. PRN Pharmacal® Procone Prolabs Promika LLC PureBites Purina Purishield PURRfect
Bonus — If you’re gifting a BarkBox subscription, you can surprise your recipient with a Double Deluxe BarkBox. That means, in their first BarkBox, they’ll get DOUBLE the number of toys, treats, and chews than a regular BarkBox – that’s FOUR toys, FOUR treats, and TWO chews! It’s a one-time $19 upgrade to make a wow-worthy Christmas gift of two boxes worth of dog goodies, followed by regular BarkBoxes for the rest of the subscription. Click here to give a BarkBox.

Safe Paw Salix Sam's Yams Savory Prime Products ScoopFree Sea Pet SearchDogs USA Sergeant PetCare Products Simple Solution Skout's Honor Smart Pet Love Smokehouse Smart Cookie Snack 21 by Pacific 21 Mercantile Ltd. Snuggle Safe Products Sogeval Products Solvit Products Sojourner Farms Solid Gold Spizzle Treats SPOT / Ethical Products Spot Farms™ Spunk Pup by American Dog Toys INC. Star Horse StarMark: Triple Crown Stella & Chewy's Sticky Sheets Stone Manufacturing Stratford Products Suitical International B.V. Sun Chlorella® USA SuperPet Superior Farms Pet Provisions Supreme Pet Foods Sweetwater Nutrition® SwiPets Synergy Labs®


According to the BarkBox website, all edible items are tested in-house, are sourced directly from the U.S., Canada, South America, Australia, and New Zealand, and are never processed with formaldehyde. Because BarkBox’s founders are dog lovers as well, they wouldn’t send anything to your dogs, that they wouldn’t send to their own. In addition, the company claims that at least 10% of all profits are given to canine-related shelters, rescues, and welfare organizations.
Emmy likes: The blue hippo toy is super durable and has a little slot where you can slip in some treats, which will keep Tico occupied for a wee bit when I leave the house. Also, wow: the appleberry treats smell like cinnamon cookies! (They're made from all-natural ingredients including applesauce, blueberries, honey, and cinnamon.) The jerky treats are "chippable," so you can break off just a little at a time, which is great for ~portion~ control or as training treats. Also, the "heavy chewers" box is just $5 more than the cost of a regular box, and it's customizable for common allergies; you can also email them if your pup's allergies aren't listed and they'll be happy to accommodate.

Safe Paw Salix Sam's Yams Savory Prime Products ScoopFree Sea Pet SearchDogs USA Sergeant PetCare Products Simple Solution Skout's Honor Smart Pet Love Smokehouse Smart Cookie Snack 21 by Pacific 21 Mercantile Ltd. Snuggle Safe Products Sogeval Products Solvit Products Sojourner Farms Solid Gold Spizzle Treats SPOT / Ethical Products Spot Farms™ Spunk Pup by American Dog Toys INC. Star Horse StarMark: Triple Crown Stella & Chewy's Sticky Sheets Stone Manufacturing Stratford Products Suitical International B.V. Sun Chlorella® USA SuperPet Superior Farms Pet Provisions Supreme Pet Foods Sweetwater Nutrition® SwiPets Synergy Labs®


Since your dog is pretty much going to always love what you give them, ultimately choosing a dog subscription box is all about what ***you*** want. If you're someone who loves a theme and wants treats and toys at an affordable price, BarkBox is for you. If you want a mix of treats, toys, and wearables for your pup, then The Dapper Dog is a pretty solid bet. If you're someone who loves customization for a great deal, then PupJoy could be up your alley.
I wanted to do something special for my chihuahua pug mix and I decided to sign up for Barkbox. I chose to go with the yearly subscription as it was the cheapest of the group per monthly payments. They offer boxes for different size groups, Small, Medium and Large as well as other types of boxes to fit what your pup needs - regular, super chewers, etc. I started off with just the regular box and when it came in the mail, she wasn't sure what it was yet but was excited. She received two toys, two treat bags and something else - which she all loved. My dog is a chewer so of course she had tore apart one of the toys and I simply contacted someone at Barkbox and asked if they could switch me to an option more suitable for her chew destroying needs and they were more than happy too. 
What you get: With LootPets, you’ll get fun dog toys and delicious treats (valued over $50) delivered to your door every month. But there’s a twist – each item in your box is themed based off of popular movies like Lord of the Rings, Star Wars, Marvel movies, and other fun and geeky things! And don’t worry, there’s a Loot Crate for geeky humans too.
Are your dogs bored? Are finding it difficult to keep up with all you require to make your dog happier each month? BarkBox comes to your assistance and lifts your pooch out of boredom. With a Barkbox subscription, you give your doggy companion a surprise treats every month. You can expect excitement, happiness, and fulfillment from your pup with new toys, healthy treats, and collections of different grooming products every month.
Durable doggy toys can be hard to find, especially if your puppy loves to chew. Good thing Academy Sports + Outdoors carries a variety of tough dog toys, including brands such as Dogzilla and Kong dog toys. Many feature cavities, so you can insert treats that fall out as your pup plays. The erratic bouncing action from the rubber construction is a great way to keep your pooch stimulated and eager for games of fetch. These virtually indestructible dog toys come in handy when your pup is in a gnawing mood.
Of course, all of the boxes have been scrutinized through our eyes. While I don’t claim that everyone will agree with our assessment, we do have some pretty high standards. Chester and Gretel are strong chewers so toys have to be quality, or have some kind of special sauce, to last around this house; we live in Seattle – the land of high-end, boutique pet stores; and I’ve seen some of the highest-quality, cutting edge products available at pet industry trade shows. We are not easy sells so I feel like when we say a subscription box is good, it really is.
The study suggests that the craziest dog people might go into withdrawal when they are away from their dog and lean on technology for quick fixes. Many dog people admit they have watched their dog on a webcam (17%) or Skyped or FaceTimed with them while they were away (14%). “This is especially true of Millennials, who are more likely than non-Millennials (24% vs. 13%) to watch their dog on a webcam. In fact, Millennials are nearly three times as likely as their older counterparts (23% vs. 8%) to Skype or FaceTime their dog.”
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